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How do I turn on and sync multiple charts on a screen?
We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely. Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view?Published on Aug 9, 2024Updated on Sep 10, 202530What documents are accepted as proof of sources of funds from decentralized finance?
Screen capture that shows proof of the token amount awarded to verify the amount that you received. Statements issued by the airdrop organizer. Identifying the proof of fund through the details on the Telegram walletNFT reselling Screen capture from the NFT marketplace or wallet displays the specific NFTs owned by you. Transaction history from your cryptocurrency wallet(s) showing the buying and selling record of the NFTs, including the transaction details, purchase date, and price paid.Published on Nov 12, 2024Updated on Feb 9, 202653How do I turn on the order sharing feature?
Note: you can't delete trading records, deposit and withdrawal records, and P2P order records.Published on Jan 14, 2025Updated on Mar 31, 20268How do I check the status of my returned withdrawal?
Important things to note: Record the video using a separate device (screen recordings are not accepted). The conversation must be with human support on the external platform. Refund TXIDs from self-service disputes are not accepted. The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible.Published on Oct 30, 2023Updated on Feb 9, 2026285Why did my identity verification fail?
Center your face in the frame and follow the on-screen instructions during selfie detection. Notes: An invalid selfie refers to a selfie with poor image quality that prevents the system from scanning your face. Please avoid taking selfies in dark environments or while shaking the camera. Follow the face recognition instructions carefully: align your face with the camera, then slowly move your head around the circle displayed on the screen.Published on Apr 6, 2026Updated on Apr 6, 2026How do I protect my account from Trojan horse takeovers?
Record your keystrokes It can log what you type, including login details and other sensitive information. Take screenshots or record your screen Some Trojans can spy on your real-time activity by capturing your screen without your knowledge. Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers.Published on May 30, 2025Updated on Feb 5, 202611How do I add OKX widget on my phone?
Long press on the screen Select Customise at the bottom, select Lock Screen Select the Add widgets area Use the Add Widgets feature to customise the lock screen Scroll down the list and look for OKX Select the type of widget that you'd like to add Use the Add Widget feature to customise the lock screen Edit the trading pairs by selecting on the widget Select OKX widget to proceed to the next phase. Customize the trading pair(s) you want to view on your lock screen.Published on Aug 15, 2023Updated on Apr 1, 20265,875How do I start trading cryptocurrency on OKX with Smart Trading?
Enter the email code to proceed to the next process After entering the code to verify your email address or phone number, you'll be logged into your new OKX account and will be greeted by the welcome screen. Your OKX account is now created and you can proceed to buying crypto or depositing the assets you already hold via the choices on the welcome screen. However, we'll be covering these sections in more detail later in this tutorial.Published on Apr 7, 2024Updated on Oct 15, 202571Common scam tactics
In case of transaction risks or if you realize you're being deceived, it's crucial to terminate the transaction immediately, cut your losses in a timely manner, save chat records with the scammer, and preserve transaction records on scam platforms. Contact our customer support promptly for assistance. Avoid sharing your screen, inputting unknown codes, or trusting unsolicited offers from individuals claiming to provide gifts, bonuses, or trading lessons.Published on Sep 28, 2023Updated on Feb 6, 20262,631What do I need to do when I change my country of residence?
You may download your required account statements or historical records before proceeding. If you have any questions or need further assistance, please contact our customer support team. Fee levels will be reset. API domain update Follow OKX API Documentation for the latest API domain updates. Updated login URL Use the correct login site by following the account login flow on the web.Published on Apr 10, 2025Updated on Mar 16, 2026546How do I update my authenticator app?
Select security verification unavailable on reset password page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: You're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app.Published on Aug 1, 2024Updated on Mar 16, 2026177How do I change my authenticator app?
Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Web Go to the Profile icon and select Security. Find Security on the Profile page Find authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.Published on Sep 11, 2023Updated on Apr 6, 20264,291How do I change the chart type?
On top of the more chart types and charting options, you can set up multi-screen displays and personalized alerts, so you never miss a critical market move. If you want to find out how you can enable multiple charts on screen, visit here.Published on Nov 5, 2024Updated on Sep 10, 202513How do I raise a dispute when using P2P trading?
option A pop-up inquiring about the issue you're facing will appear and you have to select the issue of your dispute, before selecting Get help Select the Raise dispute option and proceed to follow the instructions on-screen Raise your dispute involving order via webWhere can I view the results of my P2P dispute?Published on Aug 22, 2023Updated on Apr 6, 20263,528How do I use the chart trading layout?
The extended charting screens aid traders in conducting thorough analyses with integrated charting tools, facilitating swift trade executions without scrolling through screens. The interface offers an immersive and user-friendly experience, mirroring the familiarity and functionality of platforms like TradingView and MetaTrader.Published on Jan 29, 2024Updated on Feb 12, 2026125