If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.

your iCloud account and select the Apps menu to access your Contacts Open your contact in iCloud Select the (+) below profile and select Create New Contact Create a new contact to whitelist Populate all the fields and be sure to add okx.com Add email to whitelist Lastly, select Done to complete the email whitelistOutlook Log in to your Outlook account and go to Settings and Junk email Open Junk email from settings Go to Safe senders and domains and select Add safe sender Insert okx.com and select OK

Select the Download button to save/view the order receiptOn the web On the P2P trading page, select My orders Select My orders to proceed to the next phase Select the download option for the order you need, and then select OK in the download pop-up notification. To download a receipt, the order must be completed and marked Fulfilled. Download is disabled for you if a completed order is in dispute status.

Fill in the total number of accounts that you want to create Select OK to complete your account creationOn the web Open our website, select Wallet, and Connect wallet to connect your wallet extension Select Toolkit, then select Add accounts in bulk Open add accounts in bulk page Select your preferred wallet in the Select wallet field, and insert the total number of accounts that you want to create in the Number of accounts field, then select Add.

Fill in the total number of accounts that you want to create Select OK to complete your account creationOn the web Open our website, select Wallet, and Connect wallet to connect your wallet extension Select Toolkit, then select Add accounts in bulk Open add accounts in bulk page Select your preferred wallet in the Select wallet field, and insert the total number of accounts that you want to create in the Number of accounts field, then select Add.