All
FAQ
Announcements
Product documents
How do I select the correct network for my crypto withdrawals and deposits?
BEP20, BSC, and Binance Smart Chain are all referred to as BNB Smart Chain on this platform.Published on Aug 22, 2023Updated on Apr 9, 202621,391How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,852Building RFQs
Your information will still be visible to OKX and our support team.Who can I select as a counterparty? How do I select them? Under the last leg of your strategy there is some text that reads "Select Counterparties". Tab here opens up the menu with all available counterparties. Who you select here determines which Makers are able to see and submit quotes on your RFQ. By default, all available counterparties are selected.Published on Jun 30, 2022Updated on Apr 9, 202630BRC20 Trading and Inscription FAQ
Here is a simple guide about how to unlock UTXO: Go to Wallet, select BTC, followed by UTXO Select the UTXO assets that you want to unlock, and select Unlock UTXO Note: Select all if you would like to unlock all available UTXO assets Select the UTXO transaction that you want to unlock You can also select Unlock all to automatically unlock UTXOs associated with valueless inscriptions Note: Make sure that the UTXO assets are not linked to valid inscriptions or NFTs to avoid losing connected NFTs orPublished on Dec 20, 2023Updated on Mar 2, 2026817How do I manage BRC-20 assets in OKX wallet? (app)
Select Send to transfer your desired BRC-20 token 4. How do I view and switch my BTC address? Open your OKX App, select Wallet Go to Crypto and select BTC Select BTC from Home > Crypto list 3. Select Switch preferred address to view all your available BTC addresses Note: By default, the Taproot address is displayed. You can also switch to a Legacy address, Nested SegWit address, or Native SegWit address as needed.Published on Aug 22, 2023Updated on Apr 12, 20261,487What's a futures trading bot and how do you automate trades with it?
This can result in more objective decision-making and help you avoid impulsive trading moves that could lead to losses. OKX offers a range of preset bots, user-friendly interfaces, dedicated support, and a comprehensive trading experience for traders of all levels.Published on Dec 26, 2023Updated on Oct 29, 202535Unseen City Shirts - The Roses and The Bees - NFT FAQ
NFTs are risky investments and you may lose all your capital.Published on Apr 19, 2024Updated on Sep 8, 202523How do I withdraw BRL with Pix transfer?
How do I check my BRL withdrawal history? You can review your withdrawal history: On the web: select Assets > Withdrawal > All withdrawals On the app: go to Portfolio / Activity page for withdrawal history Web: all withdrawals on the withdrawal page App: transactions on the Portfolio page or Activity pagePublished on Nov 27, 2023Updated on Dec 3, 2025192How do I deposit and redeem crypto on OKX Earn?
How to deposit crypto Find Earn offers on the individual asset pages or on your portfolio page Select the offer you like Select the earning option Select Next to start depositing. If you don't have enough crypto, you can deposit it from another platform, buy on OKX, or convert another crypto. Enter the amount you want to deposit in crypto or your local currency. You can also select 100% to deposit all.Published on Aug 10, 2023Updated on Nov 17, 202554How do I enable allowlist? (app)
How do I disable the withdrawal whitelist? Open the OKX App, go to Assets > Withdraw > Withdraw crypto > Select crypto Select Address book > Tap Address Settings icon in the top-right corner > Turn off toggle for Allowlist. Follow the on-screen instructions to complete the verification. How do I add a no-verification withdrawal address? When you choose to verify an address in the withdrawal address book, it will be verified for 30 days by default.Published on Aug 14, 2023Updated on Mar 31, 20261,904OKX wallet FAQ
How do I reset my wallet? You can open your OKX Wallet, and select Menu > Password > Reset wallet. Please note that resetting your wallet means restoring your OKX wallet to its initial state, and wiping out all the seed phrases, private keys, and wallet data. Once the reset is complete, you need to re-enter your seed phrase or private key to access your wallet. Open Menu page3. How do I import a wallet?Published on Aug 24, 2023Updated on Mar 2, 20262,928How do I publish or subscribe to a signal on Signal Marketplace?
alert message in Trading View and select Publish signal Select Publish signal to proceed to the next phase Fill in all details and select Publish signal Complete your details to publish your signal You've completed all the steps to publish a signal.Published on Mar 12, 2024Updated on Mar 4, 202644How do I inscribe BRC-20 tokens?
Learn more about how to import or create an OKX wallet account. On the main page, select Explore > NFT. On the Marketplace page, tap Inscriptions, then select Inscription Center. To inscribe BRC-20 tokens, make sure your wallet holds a sufficient amount of BTC to cover the network fees. Learn more about how to deposit or transfer assets into your OKX wallet. Opening inscription page 3. Select your preferred network to inscribe either BRC-20, image, or text. 4.Published on Dec 20, 2023Updated on Feb 12, 2026153How do I check on updates to my support ticket?
How you receive these updates depends on how your ticket was submitted — as a logged-in user or as a guest. Below, we’ll explain how to view and reply to your ticket updates on both the app and website, so you can easily stay on top of every response.How'll you be notified of our updates?For logged-in users When you submit a ticket while signed into your account, you'll have access to all your tickets in one convenient location.Published on Oct 17, 2025Updated on Apr 10, 202647