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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 12 Feb 20261,830How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512X Layer upgrade and OKT/OKB asset handling FAQ
For details, please refer to the official announcement: Announcement on the PP Upgrade of X Layer and Optimisation of the OKB Gas-Token Economic ModelImplementation schedule August 13, 2025, 2:10 PM (UTC+8) OKT will stop trading on the OKX exchange. OKTChain will continue producing blocks and processing on-chain transactions. August 13, 2025, 3:00 PM (UTC+8) OKX will stop supporting OKB withdrawals to Ethereum (ETH L1).Published on 13 Aug 2025Updated on 29 Jan 202627OKX Learn to Earn: BTC halving 2024 event rules
All rights reserved.Published on 26 Mar 2024Updated on 28 Aug 20256,676How do I track my assets when trading in Spot and Futures mode?
Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously. Your settings will be retained even when you reopen the app.Published on 23 Oct 2024Updated on 12 Feb 202619OKX Trading Rebate Card - Terms and Conditions
Unless otherwise defined herein, all capitalised terms used shall have the same meanings ascribed to them in the Site Terms. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of the reward are the sole responsibility of the individual reward recipient.Published on 9 Oct 2023Updated on 8 Jan 2026339Why should I trade crypto options on the OKX Liquid Marketplace?
Our atomic trades tool requires all legs to be set for trade to be confirmed, which minimizes risk. Our state of the art Portfolio Margin tool aims for maximal capital efficiency at all times. Deep liquidity Our large and consistent Delta-1 volumes for many years have proven our ability to perform in the trickiest of markets. This now includes crypto options. At the moment, traders can use coin-margined options for funding.Published on 13 Mar 2024Updated on 2 Dec 20256Getting to know your activity and portfolio pages
Asset History: Tap on any asset, like AUD or a specific cryptocurrency, to review all trades, transactions, and available actions related to that asset. Earn Section: Check which assets are currently allocated for earning rewards. Your Portfolio Page gives you a snapshot of your total value, performance over time, and a detailed look into every asset you hold, making it easy to manage your crypto holdings efficiently.Published on 5 Nov 2025Updated on 9 Dec 20251Index components weightage adjustment FAQ
If a component's price deviates more than 3% from the median price of all components, the component's price will be taken at 97% or 103% The deviation limit was updated from ±3% to ±2%. If a component's price deviates more than 2% from the median price of all components, that component's price will be taken at 98% or 102% of the median. Component weights of each index Equally distributed Distributed according to the component exchange's trading volume and liquidity levels 2.Published on 14 Dec 2023Updated on 12 Feb 202613McLaren Race Rewind Singapore Winners
Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 202513How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on 29 Apr 2024Updated on 18 Feb 2026196How do I verify OKX's ownership and balance of the wallet address?
The balance of all addresses of ETH at the specified height is displayed based on the returned result The balance of all addresses of ETH at the specified height 3.Published on 26 Sept 2023Updated on 26 Jan 2026996How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on 26 Nov 2024Updated on 8 Sept 202571What's the Spot DCA (Martingale) bot and how do I use it?
If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my Spot DCA (Martingale) bots? From the trading bot dashboard, you can monitor and manage your Spot DCA (Martingale) bots: Stop your bot: when you stop the bot, all pending orders are cancelled. You can choose to either sell any available crypto at the market price or keep it. In both cases, funds or crypto are transferred to your trading account.Published on 12 Feb 2025Updated on 17 Nov 20252How do I fix errors when submitting my institutional verification?
Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed.Published on 10 Oct 2024Updated on 8 Oct 202560