All
FAQ
Announcements
Product documents
How do I turn on and sync multiple charts on a screen?
We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely. Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view?Published on 9 Aug 2024Updated on 10 Sept 202530What documents are accepted as proof of sources of funds from decentralized finance?
Screen capture that shows proof of the token amount awarded to verify the amount that you received. Statements issued by the airdrop organizer. Identifying the proof of fund through the details on the Telegram walletNFT reselling Screen capture from the NFT marketplace or wallet displays the specific NFTs owned by you. Transaction history from your cryptocurrency wallet(s) showing the buying and selling record of the NFTs, including the transaction details, purchase date, and price paid.Published on 12 Nov 2024Updated on 9 Feb 202653How do I check the status of my returned withdrawal?
Important things to note: Record the video using a separate device (screen recordings are not accepted). The conversation must be with human support on the external platform. Refund TXIDs from self-service disputes are not accepted. The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible.Published on 30 Oct 2023Updated on 9 Feb 2026285Why did my identity verification fail?
Center your face in the frame and follow the on-screen instructions during selfie detection. Notes: An invalid selfie refers to a selfie with poor image quality that prevents the system from scanning your face. Please avoid taking selfies in dark environments or while shaking the camera. Follow the face recognition instructions carefully: align your face with the camera, then slowly move your head around the circle displayed on the screen.Published on 5 Sept 2023Updated on 8 Apr 202611,528How do I protect my account from Trojan horse takeovers?
Record your keystrokes It can log what you type, including login details and other sensitive information. Take screenshots or record your screen Some Trojans can spy on your real-time activity by capturing your screen without your knowledge. Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers.Published on 30 May 2025Updated on 5 Feb 202611Common scam tactics
In case of transaction risks or if you realize you're being deceived, it's crucial to terminate the transaction immediately, cut your losses in a timely manner, save chat records with the scammer, and preserve transaction records on scam platforms. Contact our customer support promptly for assistance. Avoid sharing your screen, inputting unknown codes, or trusting unsolicited offers from individuals claiming to provide gifts, bonuses, or trading lessons.Published on 28 Sept 2023Updated on 6 Feb 20262,631What do I need to do when I change my country of residence?
You may download your required account statements or historical records before proceeding. If you have any questions or need further assistance, please contact our customer support team. Fee levels will be reset. API domain update Follow OKX API Documentation for the latest API domain updates. Updated login URL Use the correct login site by following the account login flow on the web.Published on 10 Apr 2025Updated on 16 Mar 2026546How do I change my authenticator app?
Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Web Go to the Profile icon and select Security. Find Security on the Profile page Find authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.Published on 11 Sept 2023Updated on 6 Apr 20264,290How do I change the chart type?
On top of the more chart types and charting options, you can set up multi-screen displays and personalized alerts, so you never miss a critical market move. If you want to find out how you can enable multiple charts on screen, visit here.Published on 5 Nov 2024Updated on 10 Sept 202513How do I explore new trading opportunities on OKX?
Head over to the trading screen and select Feed on the trading chart screen Proceed to select Feed option on the trading chart page The Feed allows you to explore news and updates from the X platform that are directly related to the token displayed on the chart Once on the page, you can view the current news updatePublished on 17 Jan 2025Updated on 15 Oct 20253How do I turn on the quick order feature?
The Floating window provides a customizable interface that can be moved around your screen, allowing you to place orders without disrupting your main workspace. This option is ideal for those who prefer flexibility and want quick access to trading functions while keeping their focus on market charts and other important data.Published on 23 Oct 2024Updated on 10 Sept 202516OKX Beginner's Guide
Once you're ready, feel free to select the Trade button to explore the available trading options. Select Trade from the Homepage Learn more about Trading here. If you have any further questions, please feel free to check out the Support Center or contact our customer support.Where can I find the Support Center? On the web: To access the Support Center, select the question mark (?) icon next to your profile.Published on 22 Aug 2025Updated on 27 Jan 20262How do I track the cost price of my spot trades?
On the trading screen, select Settings from the top menu Proceed with the selection of Settings from the pop-up menu On the Trading mode screen, select Spot cost price type Select between Average cost price or Cumulative cost price Select from the available options under the Spot cost price type options The cost price will also be reflected on your K-line Chart and the positions menu. Cost price on the K-line chart Cost price on the positions menuPublished on 5 Sept 2024Updated on 6 Apr 202627How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on 27 Nov 2024Updated on 10 Sept 202517Google Pay – Additional Terms
User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services.Published on 8 Aug 2025Updated on 3 Oct 202511