All
FAQ
Announcements
Product documents
How do I reset Two-factor authentication (2FA)?
details and select Confirm You'll receive a confirmation upon successfully resetting your authentication method If you don't remember password, can't login: Please follow here to reset both your password and two-factor authenticationOn the web If you remember password but fail two-factor authentication (2FA) Log into your account as usual, then the system will trigger two-factor authentication In Unable to verify?Published on 15 Sept 2023Updated on 28 Mar 20266,182How do I use Trading bonus?
If we see any suspicious behavior, or the malicious use or abuse of Trading bonus, OKX reserves the right to take appropriate actions against the involved accounts. OKX retains the ultimate interpretation right of the terms and conditions for the use of trading bonus.Published on 8 Mar 2024Updated on 6 Apr 20261,142How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 9 Feb 20264,068How do I use Merchant Coupon Code?
Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on 19 May 2025Updated on 24 Mar 202619How do I use the custom interval feature?
By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on 5 Mar 2025Updated on 10 Sept 20255How do I use the custom formula feature?
Learn how you can use the custom interval feature here.Published on 5 Mar 2025Updated on 10 Sept 20254OKX Australia: what can I use in Australia?
How am I serviced as an Australian customer? If you're an Australian resident, you were previously provided services by Aux Cayes FinTech Co. Ltd. (a Seychelles registered company) (Aux Cayes) prior to 20 March 2024. As part of our global commitment to compliance with local regulatory standards and to providing local currency support, your OKX experience is now provided by entities registered...Published on 21 Feb 2024Updated on 17 Nov 202553What are the advantages of using cross margin and isolated margin?
For example, if you choose the future margin - cross margin mode for trading BTC crypto-margined perpetual futures, and use BTC as margin in the BTC/USDT leverage to open a long position in BTC, then these two positions share the margin and offset each other's profits and losses.Published on 20 Mar 2023Updated on 2 Apr 202641How do I change my authenticator app?
Select Confirm > Continue to complete verification using another authentication method you still have access to. Select reset authentication method on security authentication page Follow the on-screen instructions or contact customer support to reset your authenticator app. Note: For your security, you won't be able to withdraw crypto or use P2P trading within 24 hours of resetting or changing your authenticator app.Published on 11 Sept 2023Updated on 6 Apr 20264,290Why can’t I see or use my crypto balance?
If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on 14 Oct 2025Updated on 15 Jan 20265What's the Spot Grid bot and how do I use it?
Investment amount: this is the total amount of the selected currency the bot will use to place buy and sell orders across the grids. The maximum amount is usually the available balance in your trading account for the selected currency. Other optional parameters: Trailing up/down: this option allows the bot to automatically adjust the grid as the price moves, improving flexibility and maximizing capital utilization by adapting to market fluctuations.Published on 12 Feb 2025Updated on 17 Nov 202511How do I change my phone number?
Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone numberPublished on 7 Sept 2023Updated on 12 Mar 202614,398What's the Spot DCA (Martingale) bot and how do I use it?
Safety order amount: the amount used for each safety order within a cycle. These incremental orders are placed at your configured price steps to lower the average entry price. Max safety orders: determine the maximum number of safety orders the bot can place per cycle. The actual number depends on available funds. Other optional parameters: Amount multiplier: set a multiplier to increase the size of each subsequent safety order as the price moves against the initial order.Published on 12 Feb 2025Updated on 17 Nov 20252How do I use a physical security key to protect my account?
You can use a hardware security key in two main ways:1. Passkey Based Authentication Use your hardware security key to verify your identity during logins and key actions—such as withdrawals—offering an extra layer of security against unauthorized access.Published on 10 Jan 2025Updated on 12 Feb 202617,923How do I enable allowlist? (app)
New Address Withdrawal Lock: If New Address Lock is enabled, newly added whitelist addresses cannot be used for withdrawals for 24 hours, adding extra security.Published on 14 Aug 2023Updated on 31 Mar 20261,902