If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.

Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.

Periodic review We regularly assess whether your current activity matches your initial profile This helps us identify inconsistencies and strengthen our platform's integrityWhy am I being asked to verify again? Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance.

Open it to review new login info and confirm or cancel authorization. You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account.

Estimated total value is for reference only, please refer to the actual holding quantity. You can view the platform price and switch units/cryptocurrencies. Maker order refers to an order placed at a specified price that won't immediately be matched with other orders in the depth list. Instead, it enters the depth list, waiting for other parties to actively match your order.

I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.

By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.

I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.

Always verify the actual amount received in your account before releasing the token. If you notice any discrepancies, please don't release the token and submit an appeal immediately.4. What should you do if you received money from an account that's not with the buyer's name, but the buyer selected the Payment Completed option? You should raise a dispute to customer support as this may be a suspicious situation of triangulation fraud.

You can continue to: Trade Deposit and withdraw assets Join other eligible campaigns via Campaign Center Each campaign has its own review process, so being restricted from one doesn't always affect your access to others.Will I still have a chance to join other campaigns since I’m unable to join the current campaign? The system reviews eligibility based on each campaign's rules and risk control mechanisms.

There's one method to become an affiliate: Review this document in its entirety, review the OKX Affiliate Program Agreement in its entirety, and complete the application form. An affiliate link will be shared with you if your application is approved. Click here to fill it out.How can I earn commission as an affiliate? Get your affiliate links - The links and codes are available at the More > Affiliates page.

To avoid being subject to risk control measures, please review and confirm all order details before placing an order.3. I've submitted the required materials. When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?

Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.

If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.