All
FAQ
Announcements
Product documents
What onboarding information is required for a Trust?
Provide identifying information Provide identifying information for the Trust, such as your institution’s legal full name, and registration address, registration number, date of incorporation, principal place of business (if different from the registered address), amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 12 Feb 2026113What onboarding information is required for a family office?
Certificate of Incorporation or Business Registration Certificate (or equivalent official document, such as a business license) Articles of Association Registration of Directors Registration of Shareholders or Beneficial Ownership Chart (must be signed and dated within the past 12 months) Proof of Business Address (if different from the registered address) Provide identifying information Provide identifying information for the family office, such as your institution’s legal full name, registrationPublished on 13 Oct 2023Updated on 12 Feb 202669What onboarding information is required for the government-owned enterprise?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 6 Apr 202661What onboarding information is required for a Publicly Traded Company?
Provide identifying information Provide identifying information for the publicly traded company, such as your institution’s legal full name, registration number, incorporation date, registration address, principal place of business, institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 12 Feb 202676What onboarding information is required for a privately owned company?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on 13 Oct 2023Updated on 12 Feb 2026278What onboarding information is required for the non-profit organization (NPO)?
Provide identifying information Provide identifying information for the NPO, such as your institution’s legal full name, registration address, principal place of business, institution type, an industry, amongst other pertinent and verifiable data. Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the NPO, as well as the identity of each key person involved.Published on 13 Oct 2023Updated on 12 Feb 202671What onboarding information is required for a privately owned financial institution?
Provide identifying information Provide identifying information for the privately owned financial institution, such as your institution’s legal full name, registration address, principal place of business, institution type, and industry, among other pertinent and verifiable data.Published on 13 Oct 2023Updated on 27 Sept 2025150Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 12 Feb 20261,848Beneficial Ownership FAQ
As part of our Know Your Business (KYB) obligations, regulators in the jurisdictions where we operate require us to collect information about your institution’s ownership structure, including intermediate owners, and identify the natural person(s) that ultimately owns and/or controls your institution.What types of documents are acceptable to evidence my institution’s ownership structure?Published on 10 Oct 2024Updated on 1 Dec 20256How to prevent phishing emails?
The email asks for sensitive information OKX will never request your password, seed phrase, private key, or identity documents through email. The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it.Published on 24 June 2025Updated on 16 Dec 20253How can you protect yourself from a phishing attack?
For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here. OKX will not ask for your SMS/email/GA verification code in any way.Published on 17 Aug 2023Updated on 3 Mar 20263,696How do I submit my proof of address (POA)?
If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 3 months. The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification.Published on 5 Sept 2023Updated on 12 Feb 2026853How to transfer crypto from Coinbase to OKX?
Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com. © 2025 OKX.Published on 19 June 2025Updated on 26 June 20256How does futures spread trading work on OKX Liquid Marketplace?
In other words, futures spread traders can profit when the market trends go up or down, or remain flat over the terms of the traded contracts. In crypto, future spread traders usually target either the Calendar spread or the InterCoins spread: Calendar spread: the spread between two contracts with the same underlying asset, the same notional quantity, but different expiry dates and opposite directions.Published on 13 Mar 2024Updated on 10 Sept 20256OKX P2P dispute handling rules
When a dispute is raised, the OKX customer service team will carefully review the evidence and information provided by the complainant. The counterparty involved in the trade will be informed that a dispute has been initiated against them and will be asked to provide OKX with relevant information. We will aim to reach a resolution based on the available information, taking into account the platform's policies and guidelines, as well as the specific circumstances of the case.Published on 28 Aug 2023Updated on 11 Mar 20261,111