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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on 13 May 2024Updated on 3 Apr 2026342How do I buy crypto with a third-party channel in Australia?
Then select your preferred third-party channel in the Payment method before selecting Preview order. Insert the AUD amount and select your preferred third-party channel to buy crypto If you select the crypto that is not supported by your preferred third-party channel, you're required to purchase the USDT from your selected third-party channel first. Then, our platform will convert the USDT to your desired crypto.Published on 25 Oct 2024Updated on 17 Nov 20252Trading bot FAQ
The first buy order will be placed at the best bid price, the second order at the second best bid, the third order at the third best bid, and so on. Limit price: For buying: If the market price exceeds this value, the bot halts until the price returns below the limit. For selling: If the market price drops below this value, the bot halts until the price rises above the limit. Start condition: Options include instant, price, and RSI triggers.Published on 12 Feb 2025Updated on 11 Dec 2025Why do I have to trade on OKX Liquid Marketplace?
Capital efficiency: Traders can leverage lower margin requirements using our smart portfolio margin tools to offset their positions in opposite directions and across different products. Lower executed fees compared to executing two individual outright trades. Customizable strategies: Carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads.Published on 13 Mar 2024Updated on 30 Oct 202516What's a limit order?
It will be based on the real-time market price and may be higher or lower than 53,000 USDC.Published on 22 Aug 2023Updated on 3 Apr 2026175What should I do if I deposit BTC less than minimum amount?
If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?Published on 15 Oct 2024Updated on 12 Feb 202627How can I reduce trading fees?
Please participate in official campaigns (for example, referral programs) in a timely manner to access benefits such as fee rebates.Using limit orders To improve market liquidity, limit orders are charged lower fees than market orders. When trading, you may consider using limit orders, which are placed at a specified price and don’t execute immediately.Published on 19 May 2025Updated on 7 Apr 202663What's the Spot Grid bot and how do I use it?
The aim of the spot grid bot is to systematically buy at lower prices and sell at higher prices within a specified price range. As with all bots, there's no guarantee that this aim will be achieved. The bot will only operate according to the parameters you set. The term grid refers to the intervals between trading levels where these orders are placed.How does the Spot Grid bot work and how do I set it up?Published on 12 Feb 2025Updated on 17 Nov 202511How do I avoid liquidation with trading tools and features?
As using high leverage increases the risk of liquidation, consider using lower leverage to reduce potential losses. Set up liquidation alerts: set up liquidation alerts to notify you when your margin ratio approaches the maintenance level. Utilize auto-deleveraging (ADL): our ADL system automatically reduces your leverage to help prevent liquidation.Published on 2 Aug 2024Updated on 17 Nov 202516How do Simple Buy/Sell and Spot Trading differ?
During periods of high volatility or lower liquidity, spreads may widen. If you swap one asset for another and then swap back immediately, in addition to fees, you’ll pay the spread on each leg of the exchange.Where can I check the trading fees? You can view the current maker/taker fee tiers for Spot herePublished on 28 July 2025Updated on 9 Dec 20252What's OKX Convert?
It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage. As such, there's a price difference between the quoted price and the spot market price.Published on 27 Sept 2023Updated on 1 Apr 20262,162How do I add margin for margin trading?
As the margin increases, the liquidation price will change; the more margin you have, the lower the risk of liquidation. The maximum amount you can add or reduce is displayed on the page.Increase or decrease margin in cross margin mode. In the cross margin mode, there is no additional button under the position. This is because the futures margin cross margin mode uses the entire value of a specific crypto as margin.Published on 20 Mar 2023Updated on 2 Apr 202636How do I become part of the OKX P2P Merchant Program?
Condition 3: Your buy and sell transaction completion rate must not be lower than 90%.Condition 4: USDT quantity greater than 10,000. Note: Please make sure your funding account balance has more than 10,000 USDT in assets during the application period to avoid application failure.2. Apply for verification Once you have completed the four preparation steps, you can start applying to become a Maker.Published on 25 Nov 2022Updated on 29 Jan 2026715OKX listing mechanism
Sell orders priced below the lower price limit will not be allowed. At the end of the pre-open, buy orders priced above the reference price will not be cancelled. At the end of the pre-open, sell orders priced below the reference price will not be cancelled. The applicable price limits and reference prices are determined prior to the start of trading and may vary by listing. Relevant details will be announced in advance.Published on 27 Apr 2018Updated on 2 Apr 20267,469