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How do I turn on and sync multiple charts on a screen?
We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely. Each chart can be set to its own timeframe, making it easy to analyze various timeframes simultaneously.Are all trading tools and indicators available in multi-chart view?Published on 9 Aug 2024Updated on 10 Sept 202530How do I open an SMSF account on OKX?
Can I open an SMSF account with OKX in my own name and then link it to the SMSF later? No. SMSF accounts on OKX must be opened in the name of the SMSF from the start. Personal accounts are not designed for SMSF use, and we don't support converting them into SMSF-designated accounts. To ensure your setup complies with superannuation law, we recommend speaking with your SMSF adviser or accountant before creating an account. This is general information only and not financial or legal advice.9.Published on 2 July 2025Updated on 3 Dec 2025How do I change my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification.Published on 11 Sept 2023Updated on 10 Apr 20264,301What documents are accepted as proof of sources of funds from decentralized finance?
Screen capture from the platform that clearly displays your profile information (for example, username and email) confirming ownership. Important details to confirm the transaction of the NFTPublished on 12 Nov 2024Updated on 9 Feb 202653How do I track the cost price of my spot trades?
On the trading screen, select Settings from the top menu Proceed with the selection of Settings from the pop-up menu On the Trading mode screen, select Spot cost price type Select between Average cost price or Cumulative cost price Select from the available options under the Spot cost price type options The cost price will also be reflected on your K-line Chart and the positions menu. Cost price on the K-line chart Cost price on the positions menuPublished on 5 Sept 2024Updated on 6 Apr 202627How do I change the chart type?
On top of the more chart types and charting options, you can set up multi-screen displays and personalized alerts, so you never miss a critical market move. If you want to find out how you can enable multiple charts on screen, visit here.Published on 5 Nov 2024Updated on 10 Sept 202513Why did my identity verification fail?
No response when tapping the screen Unable to Access the Camera Issue Description: You are unable to open the phone camera during video verification. Face Recognition–Related Issues Issue Description: Face recognition failed / Page shows information mismatch Issue Description: Face does not match / ID document does not match face recognition Required Document–Related Issues ID Already Verified / Duplicate Identity Verification Invalid ID. (E.g. Unsupported ID type, ID issued has expired.)Published on 5 Sept 2023Updated on 10 Apr 202611,531How can I troubleshoot web or app issues?
If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on 11 Feb 2026Updated on 10 Apr 20266How do I explore new trading opportunities on OKX?
Head over to the trading screen and select Feed on the trading chart screen Proceed to select Feed option on the trading chart page The Feed allows you to explore news and updates from the X platform that are directly related to the token displayed on the chart Once on the page, you can view the current news updatePublished on 17 Jan 2025Updated on 15 Oct 20253How do I turn on the quick order feature?
The Floating window provides a customizable interface that can be moved around your screen, allowing you to place orders without disrupting your main workspace. This option is ideal for those who prefer flexibility and want quick access to trading functions while keeping their focus on market charts and other important data.Published on 23 Oct 2024Updated on 10 Sept 202516How do I find the token unlocks feature?
You can easily find the token unlocks schedule by following these steps:On the web Go to the Markets menu on the homepage Search for the token you want to check using the search menu Select the token and open its Overview page on the right of the screen Look for the Token unlocks option, which will display the upcoming unlock events and their details Token unlocks menu in the Overview of the crypto page, on the web pageOn the app Use the search bar to find the token you’re interested in Select thePublished on 4 Mar 2025Updated on 10 Sept 202514How do I link an authenticator app?
Before you begin, you'll need to complete email and phone verification first On the app Open the OKX app Go to the Main menu and select Profile and Settings > Security Under Authentication methods, select Authenticator app to start linking your authenticator app Select Authenticator app under Authentication method Open your authenticator app and either scan the QR code shown on the OKX setup screen, or copy the setup key displayed below the QR code and paste it into your authenticator app manuallyPublished on 29 Aug 2023Updated on 9 Apr 202616,069How do I change and reset my chart layout?
By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurationsPublished on 27 Nov 2024Updated on 10 Sept 202517OKX Beginner's Guide
Select the question mark icon On the app: Open your app and tap the Menu icon. Select the headset icon to browse articles of interest. Select one of the headset iconsWhere can I find OKX Assistant? To access OKX Assistant, follow these steps: On the web: Select the headset icon at the bottom right corner of your screen.Published on 22 Aug 2025Updated on 27 Jan 20262Google Pay – Additional Terms
User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services.Published on 8 Aug 2025Updated on 3 Oct 202511