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How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on 6 Nov 2024Updated on 1 Apr 202678I haven't received the verification code
Check dual SIM settings: If you’re using dual SIM, try swapping the SIM card slots and resend the verification message. Check storage space: Make sure your SMS inbox isn’t full. Delete old messages if necessary. Review blocked messages: Check whether security apps or system settings are filtering or blocking SMS messages. Disable SMS-blocking apps: Temporarily turn off any SMS-blocking or filtering apps on your device.Published on 16 Aug 2023Updated on 7 Apr 202632,713How do I verify OKX's ownership and balance of the wallet address?
Open the verification tool, select the zip file to download You can see the following two tools in the folder: VerifyAddress: verify ownership of reserve address. CheckBalance: verify reserves address balance (Note: rpc.json needs to be configured, in order to configure node RPC or OKLink open API and other related information.) You can see VerifyAddress and CheckBalance in the folder 2. Open the audit files and download the Proof of Reserves 3.Published on 26 Sept 2023Updated on 26 Jan 2026996How do I check my deposit progress?
Select More (3-dot icon) option and select Deposit history to view the past transactions Select More to check deposit history 3. Select the deposit transaction that you want to check the progress. You'll see the deposit amount, deposit status, and deposit time on the details page 4.Published on 13 Aug 2023Updated on 9 Apr 20268,839How do I check if an email is officially from OKX via EML file?
By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on 24 Nov 2025Updated on 4 Mar 202615Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
To verify and prove that the assets we claim to hold are true and that no user holds negative net equity, visit our "Audit files" page, and download the zk-STARK files under Liability report, then save it in a new folder 2. Unzip the downloaded file, and there'll be a sum proof data folder, which includes thousands of branch folders and one trunk folder.Published on 10 May 2023Updated on 8 Sept 2025179Affiliate FAQ
If you open the invitation link but directly download the app before completing registration, there is a possibility that the binding may not be established. Please make sure to complete registration before downloading the app to avoid this issue. You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate?Published on 4 Dec 2024Updated on 6 Apr 2026722How do I link an authenticator app?
There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.Published on 29 Aug 2023Updated on 9 Apr 202616,046Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on 16 Mar 2026Updated on 6 Apr 20264Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
It combines these inputs and produces 3 outputs: a new hash (hrecursive), total equity (erecursive), and total debt (drecursive).Published on 21 Oct 2024Updated on 11 Feb 202692How can you protect yourself from a phishing attack?
The email often carries the link of phishing website or the download link of Trojan horse program. If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on 17 Aug 2023Updated on 3 Mar 20263,694Self-Managed Super Fund (SMSF) FAQ
You can download your complete trade, deposit, and withdrawal history from OKX in CSV, PDF, or via API. An SMSF account follows the standard maker/taker schedule for customers. You can learn more here.3. How can my SMSF account trade more safely going forward? To enhance the security of your account and crypto assets, we recommend the following best practices: Strengthen Account Security Enable multi-factor authentication (MFA) for all trustee logins.Published on 2 July 2025Updated on 3 Dec 2025How do I authorize a new device when I log in?
To download the OKX app, you can download via: Android: Download via Android/HarmonyOS system methods iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on 31 Aug 2023Updated on 16 Mar 202613,746How can I do spot trading with the Jupyter Notebook?
For more examples, download the full Jupyter Notebook here. If you have any questions about our APIs, you can join our API community and raise them in the community.Published on 29 Sept 2023Updated on 10 Sept 2025550Why hasn't my withdrawal arrived in the account?
Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account.Published on 22 Aug 2023Updated on 9 Apr 202620,660