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What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on 5 Feb 2024Updated on 8 Oct 2025131What's the Spot DCA (Martingale) bot and how do I use it?
Additionally, the incremental buying approach may limit gains in rising markets.What are the Spot DCA (Martingale) trading parameters? You can create a DCA bot by setting the following key parameters: Price steps: defines the percentage difference at which safety orders will be executed. For example, if set to 1%, the bot will place safety orders at 1% price drops. Take profit (TP) target per cycle: specify the percentage profit the bot should aim for in each cycle.Published on 12 Feb 2025Updated on 17 Nov 20252How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on 9 May 2025Updated on 4 Mar 2026321Trading bot FAQ
We recommend consulting a legal, tax, or investment professional regarding your specific circumstances. Price slippage risk: during periods of high market volatility or low liquidity, price slippage may occur, causing trades to be executed at a price significantly different from the order price. For example, a buy order set at $30,000 during a rapid market drop may execute at $29,800, potentially impacting your trading strategy.Published on 12 Feb 2025Updated on 11 Dec 2025OKX API FAQ
The rise and fall value of the latest transaction price compared to the opening price of the K-line 24 hours ago/100% of the opening price of the K-line 24 hours ago. The above formula data can be obtained through the market interface here. What's the reason for the error message "51000 Parameter posSide error" when placing an order? You need to check the account mode first; buying and selling mode/opening and closing mode, which can be viewed here to obtain posMode.Published on 20 Sept 2024Updated on 23 Mar 2026134Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
We input random numbers for each user and fill the blank spaces in the table with 0 2. Low-degree polynomial extension: using the above polynomial constraints, we can obtain a computation trace polynomial of length uts * N. For security reasons, we perform commitment to the polynomial on a larger evaluation domain, with the domain amplification factor as extension_factor. In the above case, we could calculate a polynomial p(x) from I(x).Published on 10 May 2023Updated on 8 Sept 2025179Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
To solve this, we use a method called Zero Knowledge Proof (ZKP) to safeguard user's privacy.Zero Knowledge Proof (ZKP) It's a security technique that allows cryptocurrency exchange to prove a statement is true without revealing any additional information. In our case, we want to prove that we have enough funds without sharing specific user details. Most ZKPs fall under two categories: zk-SNARK zk-STARK We use zk-STARK because it's more secure and has a minimum security assumption.Published on 21 Oct 2024Updated on 11 Feb 202692What should I do if I accidentally deposit crypto that OKX doesn't support?
To improve our user experience, we support untradable asset withdrawals. (Please note that there is no collaboration of any kind between us and any service provider for untradable assets that we haven't supported. We shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.)Published on 26 Sept 2023Updated on 16 Mar 20261,920Self-Managed Super Fund (SMSF) FAQ
While we provide this structure to help SMSF users track and separate their assets, we recommend speaking with your SMSF adviser or accountant to ensure it meets your compliance requirements.8. Will OKX provide reports suitable for SMSF audit and tax? Our platform generates downloadable reports designed to support annual lodgement and compliance reviews.Published on 2 July 2025Updated on 3 Dec 2025Apple Pay – Additional Terms
We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed. Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay.Published on 8 Aug 2025Updated on 3 Oct 202510Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space.Published on 29 Jan 2025Updated on 27 Sept 202541How do I request an increase in AUD deposit and withdrawal limits?
We strive to process requests as quickly as possible to ensure a smooth user experience.Will I always receive the limit increase I request? While we endeavor to accommodate your needs, approval of a limit increase is based on a thorough review of the submitted information. We can't guarantee that all requests will be approved.Do I need to pay any fee to request a limit increase? No, there's no fee for requesting a limit increase.Published on 15 Dec 2023Updated on 17 Nov 202510Google Pay – Additional Terms
We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations.Published on 8 Aug 2025Updated on 3 Oct 202511How do I add my emergency contact?
The Emergency Contact feature allows you to designate a trusted individual whom we can reach out to in unforeseen circumstances. If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact.Published on 24 July 2025Updated on 12 Feb 2026260Why is there a minimum amount to deposit BTC?
We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation: minimum deposit thresholds help mitigate risks associated with fraud and abuse.Published on 15 Oct 2024Updated on 3 Sept 202515