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How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on Aug 22, 2023Updated on Apr 3, 2026458How do I close my account? (app)
Go to Settings, and select Close account Opening Close account page 4. Closing your account is permanent and irreversible. If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on Aug 22, 2023Updated on Apr 3, 2026890How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512Why is my account restricted and what should I do?
Select Confirm to close all positionsOn the Web Select the position > Current Position > Close > Confirm Select Confirm to close all the position Please note that once you selected Confirm, the position will be closed immediately and the action can't be undone.Published on Feb 27, 2026Updated on Mar 16, 202691How do I migrate my email address or phone number to another account? (web)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss. You're not allowed to withdraw your assets after the account is closed.Published on Aug 22, 2023Updated on Apr 1, 2026385How do I migrate my email address or phone number to another account? (app)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss.Published on Aug 22, 2023Updated on Feb 9, 2026592Copy trading FAQ
Can lead traders close positions with limit orders or partially close a position in copy trading? Currently lead traders can only close positions with market orders. Lead traders can choose to either fully close a position, or close each separate order individually. Other types of partial closure currently aren't supported.Published on Sep 15, 2023Updated on Jan 21, 2026Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Projects ceasing operation (Deposit/withdrawal suspension) On the occasion of project ceasing operation due to operational/financial difficulty, we'll suspend or close the deposit and withdrawal of its token.Published on Aug 31, 2023Updated on Jan 26, 2026992How do I effectively execute a trade with precision?
Unfilled orders: If a close order isn’t fully filled, some assets may remain occupied by open orders. Please check Current Orders and cancel any remaining orders to release the assets. Market volatility: During periods of high price volatility, page status updates may be delayed, which can cause the position to appear briefly even after a close action is submitted.Published on Jun 21, 2024Updated on Apr 3, 202667X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on Aug 13, 2025Updated on Jan 29, 202627Trading Fee Rules FAQ
For futures and options trading, the realized profits in historical positions include closed profits, funding fees, and trading fees, whereas the profits from historical orders only include closed profits. For example, after closing the following position: From the historical orders list, the opened and closed trading fees are both -0.03 USDT, and the closed profit is +0.46 USDT.Published on Mar 22, 2024Updated on Apr 8, 20261,077OKX contract voucher and usage rules
You can close the position opened with a voucher on the Positions page. A position can only be closed at market price and the leverage can't be adjusted after the position opened. A voucher is limited to be used on several specific pages, and will be automatically used after you open a position. A voucher used in a partial fill during an extremely volatile market won't be restored. A contract vouchers is independent from your own funds and can’t be used together with them.Published on Aug 15, 2023Updated on Mar 24, 2026567How do I avoid liquidation with trading tools and features?
If liquidation occurs, we'll close your positions at the current market price to cover your losses. Any remaining funds after covering the loss will be returned to your account. It's important to understand the terms and conditions of our liquidation process to be fully prepared. Visit here to learn more about trading and risk management.Published on Aug 2, 2024Updated on Nov 17, 202516How do I reverse my trading position with one tap?
Our One-tap reverse feature allows you to instantly flip your position (from long to short or vice versa) without having to manually close and reopen trades. This not only saves time but helps you react more strategically when momentum shifts suddenly.Why should I use one-tap reverse? React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds.Published on Jul 5, 2025Updated on Apr 6, 20269How do I set up a liquidation alert?
Always monitor your account closely, especially during periods of high market volatility.Published on Aug 2, 2024Updated on Apr 3, 202625