Visit here to find out more about the possible reason for the failure of spot lead trade.

If the recipient is another trading platform, please reach out to their customer support for help.

For more information on this, check out the audit report here. OKX Account Abstraction audit report - 2023.06.28 The AA Smart Contract Account (Account Abstraction) module of OKX Web3 Wallet has passed a security audit conducted by the third-party security firm SlowMist. The audit was completed on June 28, 2023, and all identified risk items have been fixed. For more information on this, check out the audit report here.

Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.

If you've initiated a crypto deposit into your OKX Wallet but it hasn't arrived yet, you may find out more about it here.

Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.

For more information, you can always refer to this article to find out more about modifying your collection.

If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.

When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.

Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.

Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank.

Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.

For more information, you can always refer to this article to find out more about modifying your BTC collections.

Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services. This process typically takes a few minutes to submit for review, and it'll take up to 24 hours for it to complete. In the event that we need more information for verification, our team will reach out to you via e-mail.

If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.