I updated the app but can't verify my passkey. What should I do? iOS users Android users Passkeys are stored in your Apple ID's iCloud account. You can check this in the Passwords app to see if your passkey is saved. To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to version 6.111.0 or above.

What's a passkey? A passkey is a secure login method that uses your device’s biometric authentication (Face ID, Touch ID, or screen lock) instead of passwords. Pay requires passkeys to ensure fast and secure onboarding.Why can’t I continue with Pay signup? If your device’s built-in password manager isn’t installed or activated, the passkey prompt cannot appear—blocking the signup process.

What are passkeys? We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.

Using different browsers will lead to a slightly different user experience.Rename passkey You can go to Profile > Security > Authentication methods > Passkeys > Manage to rename your passkey to help you identify it easily. Select Rename to rename your passkey Note: changing the passkey name will only affect the OKX passkey management page.

Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletion

Can I use my passkey on multiple devices? If syncing doesn't work, you'll need to scan a QR code with your old device to authorize, or recover your passkey via email.6. What's the difference between DEX trading wallet passkeys and passkeys for Exchange or Pay? The DEX trading wallet and Exchange share the same passkey. To use it in DEX, you'll need to authorize it on Exchange first. The Pay passkey is separate and doesn't affect your DEX or Exchange passkeys.7.

These are two distinct and independent passkey systems. If you’ve previously set up a passkey for exchange account login or transaction verification, you’ll still need to create a separate passkey for Pay. The Pay passkey is solely used for signing transactions within the Pay environment.Why is using a third-party passkey manager not recommended? Third-party passkey management apps sometimes lack the advanced risk reminder and safeguards needed for secure passkey operations.

Activation complete: once the wallet is created successfully, you can start trading on supported chains.How do I manage the Passkey for my DEX trading wallet? Go to the User Center in the top Menu > Security Settings > Passkeys > DEX. Note: You can rename or delete Passkeys in this section. If only one Passkey remains, it cannot be deleted.What important item I should take note of? Your Passkey is the only credential for recovering your wallet and signing transactions.

You can find more information here in the In-App Wallet Terms of Service and Risk Disclosures.What's a passkey wallet? A passkey wallet is a self‑custodial crypto wallet that replaces seed phrases with device‑level credentials (passkeys) protected by your biometric or device PIN. There's no Multi-Party-Computation and no multisig behind passkey wallets as you alone control all authorizations. For security and compatibility reasons, importing external wallets isn't supported.

Each of OKX Passkey Wallet and the Organiser reserves the right to exclude any user or wallet address from participating in this Campaign.

Here's how to set it up: Go to okx.com, open the menu, and select Profile & Settings Navigate to Security Center > Passkey > Add Passkey > Use other equipment or external key Follow the prompts to confirm your PIN and complete the binding process Once set up, your hardware key can be used for secure logins, withdrawals, and other sensitive operations.2.

: Open the OKX App > Select Menu Go to Profile and Settings > Select Security > Enter the Security Center Select Security on the user center page Select Passkeys Check if there are any Passkeys you didn’t create.

You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple. There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.

Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere. Disable SMS syncing across devices to prevent OTP interception. Separate accounts: use different email addresses for your authenticator and passkey accounts.

If you've set up a passkey: Withdrawal amount > 10,000 USDT: passkey + dual verification (phone/authenticator app + email) Withdrawal amount ≤ 10,000 USDT: you can choose passkey + phone (preferred) or authenticator app, or 3FA/2FA (if only 2FA is available, only 2FA is required) Note: If your cumulative withdrawal amount within 24 hours or a single withdrawal doesn't exceed 10,000 USDT, passkey authentication will be shown as the default option.