All
FAQ
Announcements
Product documents
USDG Convert Fees Change Announcement
Your weekly reward = (Sum of daily lowest hourly snapshot balances) × (Current APR / 365) × (Number of days you held USDG that week). Example: If you purchase USDG on day 1 and your previous balance was 0, then your lowest hourly snapshot balance for that day is 0. If you hold USDG for only 3 days in a given week, you will receive rewards for those 3 days on the following Wednesday.Published on Feb 20, 2026Updated on Feb 21, 20264How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on Jan 23, 2025Updated on Dec 31, 202550OKX x McLaren NFT Sweepstakes Terms & Conditions
From there, all eligible participants who minted an NFT will be entered into a computer-generated program for the selected number of prizes for that Entry Period, as provided in Section 7. The odds of winning a prize depend on the number of eligible participants who mint an NFT for a particular Entry Period. Winners will have three weeks, from the time and date the minting window closes, to redeem their NFT prize within the OKX marketplace.Published on Apr 25, 2024Updated on Sep 8, 2025607How do I buy with debit / credit cards?
You can enter the code you received from your bank to complete the transaction.7. My debit or credit card transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time.Published on Feb 22, 2024Updated on Dec 31, 2025581How do I buy crypto with Apple Pay?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on Jul 2, 2025Updated on Mar 2, 20265How do I buy crypto with Google Pay?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance. If you want to find out how you can buy crypto with Apple Pay, visit here.Published on Jul 22, 2025Updated on Feb 4, 20263How do I enable allowlist? (web)
For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024.How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now.Published on Aug 14, 2023Updated on Apr 22, 2026417How do I deposit EUR with a debit or credit card?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on Feb 12, 2026Updated on Feb 13, 2026How do I enable allowlist? (app)
If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date. For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024. Permanent: The allowlist is initially valid for 30 days. You can manually change it to permanent by clicking 30 days > Permanent. Withdrawals to a permanent no-verification address will skip verification every time.Published on Aug 14, 2023Updated on Apr 17, 20261,916Trading Fee Rules FAQ
On Performance stats, you can view profit/loss data for the past 7 days, 30 days, and 90 days. Select All to expand all trading data. You can view the total profit/loss, total loss, and trading fees since November 1, 2022.8. How do I check the fees for my historical orders? You can find the fees for your historical orders on the web in the following sections: From Trading page > Order history Go to our trading page and select Order history. You will see the amount of the fee applied.Published on Mar 22, 2024Updated on Apr 15, 20261,081Where can I find details about cash withdrawal limits, fees, and processing times?
Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on Apr 13, 2026Updated on Apr 21, 2026Where do I find limits, fees and processing time details for cash withdrawal?
Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit. Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.What is the withdrawal processing time?Published on May 23, 2025Updated on Mar 4, 202634How do I buy crypto and earn rewards?
Your rewards will appear in your account shortly after you earn them, but they are "locked" for 60 days. After this 60-day period, you are free to trade or withdraw your rewards.7. I opted-in and made a purchase, but I still don't have my rewards. What should I do? If you have opted in and made an eligible purchase but still haven't received your reward, please contact our customer support team for help.Published on Feb 19, 2026Updated on Apr 6, 20263How do I use recurring buy trading bot?
For weekly or monthly options, select the specific day of the week or month for your purchase. Select the frequency, purchase time, and purchase amount based on your preference To add more, select the Buy [crypto] option and select from the menu Select Buy [crypto] to add Select your preferred crypto from the menu You can set percentages of the total buy for different currencies. For example, with a 100 USDT monthly buy, you can allocate 50% to BTC, 30% to ETH, and 20% to OKB.Published on Aug 30, 2024Updated on Jan 28, 2026588Crypto gift FAQ
Gifts are valid for 7 days. If not redeemed within 7 days, the gifts will be returned to the sender's account. Note: Starting from 04 October 2024, at 16:00 (UTC+8), the gifts will be valid for only 2 days. If not redeemed within this timeframe, they will be returned to the sender's account. When sending a gift, the value of the gifts can't exceed 10,000U within 24 hours.Published on Sep 26, 2024Updated on Apr 21, 20261,101