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Guide to ID and selfie photos for identity verification
The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.Published on Oct 13, 2023Updated on Jan 28, 202613,426How do I deposit EUR with SEPA bank transfer?
We accept both SEPA (Standard) and SEPA Instant. Use SEPA Instant for real-time EUR deposits. Make sure to check with your bank about their fees and SEPA instant availability. To initiate a transfer, you will need to access your bank account and provide your unique OKX account details.How do I make a cash deposit?Published on Nov 16, 2023Updated on Mar 31, 2026142What onboarding information is required for a Trust?
Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a Trust need to consider for the onboarding process? Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users.Published on Oct 13, 2023Updated on Feb 12, 2026113What onboarding information is required for the government-owned enterprise?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a government-owned enterprise need to consider for the onboarding process?Published on Oct 13, 2023Updated on Apr 6, 202661What onboarding information is required for a fund?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a fund need to consider for the onboarding process?Published on Oct 13, 2023Updated on Feb 12, 2026117What onboarding information is required for a privately owned company?
Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a privately owned company need to consider for the onboarding process? Identify all key parties Identify all key parties involved in the privately owned company, including the corporate officers, directors, ultimate beneficial owners, and any authorized users.Published on Oct 13, 2023Updated on Feb 12, 2026278Why did my identity verification fail?
Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account. Make sure your original identity documents are clear and fully visible. Center your face in the frame and follow the on-screen instructions during selfie detection.Published on Aug 8, 2024Updated on Jan 2, 202642How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on Sep 25, 2023Updated on Apr 6, 202631,045How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.Published on Sep 5, 2023Updated on Feb 23, 20264How do I authorize a new device when I log in?
Ensure that the OKX app has permission to access your camera and photo gallery. Update the OKX app and restart your device to clear the cache. Switch your network environment (for example, use 4G/5G instead of Wi-Fi). If the above steps do not resolve the issue, please use the email linked to your account to send photos of the front and back of your ID to our customer support and we will assist you.Published on Aug 31, 2023Updated on Apr 9, 202613,757Why should I choose OKX affiliate program?
Instant messaging: you can chat with your invitees one-on-one or in a group chat on our platform anytime, anywhere. Partner with sub-affiliates: build and manage your own team, and work together with sub-affiliates to expand your reach. Real-time performance tracking: we also provide real-time tracking and reporting, so you can see how your referrals are performing.Published on Apr 19, 2024Updated on Apr 10, 202618How do I deposit EUR with Easy transfer?
The deposit processing time will differ based on your bank and transfer mode (SEPA Standard/SEPA Instant). If your bank supports SEPA Instant and your payment is sent as 'Urgent', you should see your EUR deposit within a few seconds. Otherwise, it may take up to 2 business days before the amount is reflected in your account.8. What happens if I deposit from a non-EUR bank account?Published on Feb 10, 2026Updated on Mar 19, 20261How do I deposit EUR with iDEAL?
Within seconds, you can deposit funds via iDEAL free of charge and buy your favorite crypto tokens. iDEAL is the trusted Dutch payment method for making secure and instant payments and bank transfers.What's iDEAL? iDEAL is a popular Dutch payment method that allows secure, instant bank transfers directly from your bank account. Supported by major Dutch banks, it lets you deposit EUR quickly and safely using your own banking app or website.Published on Nov 16, 2023Updated on Dec 26, 202521What should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on Oct 11, 2024Updated on Apr 10, 2026441How do I buy crypto with Apple Pay?
Although Apple Pay enables instant crypto purchases, some purchases may be subject to a temporary withdrawal hold as part of our security protocols.6. My Apple Pay transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time.Published on Jul 2, 2025Updated on Mar 2, 20265