All
FAQ
Announcements
Product documents
How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on Feb 12, 2026140What should X-Perps users in the EEA know about tax and reporting?
These records can help you prepare any reports required by your local tax authority.Important note This article is provided for general informational purposes only. It doesn't constitute tax, legal, or investment advice. Because rules differ across EEA jurisdictions and may change over time, consider reviewing local guidance or seeking independent professional advice where appropriate.Published on Apr 15, 2026Updated on Apr 15, 2026How do I fix errors when submitting my institutional verification?
If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again.Published on Oct 10, 2024Updated on Oct 8, 202560How to add personalized messages for custom price alerts?
This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on Feb 6, 2025Updated on Sep 10, 20253How do I avoid liquidation with trading tools and features?
It's important to understand the terms and conditions of our liquidation process to be fully prepared. Visit here to learn more about trading and risk management.Published on Aug 2, 2024Updated on Nov 17, 202516OKX x McLaren: Digital Collectibles FAQs
Las Vegas will have the same drop timings as all other drops despite having a different racing schedule. If you do not claim a digital collectible in this window, you can purchase it on our secondary marketplace instead.What are the benefits of claiming Race Rewind digital collectibles? The Race Rewind collection offers 24 digital collectibles, one for each Formula 1® race in 2024. Collectibles come in three types: Classic, Rare, and Ultra-Rare.Published on Jun 5, 2024Updated on Sep 8, 20256How can I get my project listed on OKX?
This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project. Treat it like an elevator pitch explaining your mission. Highlight key milestones, partnerships, and recognitions.Published on Apr 16, 2026Updated on Apr 16, 2026How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
Next, prepare a deposit address from a supported exchange: Using OKX as an example: Go to the OKX homepage and select On-chain Deposit Search for the crypto that you want to deposit Select your preferred asset Select the OKT Chain network OKT Chain should be selected as the network Copy the deposit address Obtain the deposit address Return to the withdrawal tool, select the token, paste the exchange deposit address into the input field on the right, then select Send Assets to complete the transferPublished on Jan 16, 2026Updated on Feb 6, 20269How do I join a video call with customer support?
This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.Published on Aug 26, 2025Updated on Apr 6, 202651Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on Mar 16, 2026Updated on Apr 6, 20267450,000 XPL X Drops Campaign Terms and Conditions
You should buy crypto/digital assets only if you are prepared to accept the risk of losing all of the money you put into such assets. Please consult your advisors for questions about your circumstances. Not all products are offered in all regions. For more details, see OKX's Terms of Service - EEA and Risk & Compliance Disclosure. Right to Modify: OKX reserves the right to cancel, extend, terminate, or modify the Campaign or its rules at any time without prior notice.Published on Dec 16, 2025Updated on Dec 26, 2025How to transfer crypto from Bitvavo to OKX?
While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial.Published on Jun 19, 2025Updated on Mar 12, 20266How do I transfer crypto from Bybit to OKX?
While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial.Published on Jun 19, 2025Updated on Feb 13, 20262How to transfer crypto from Coinbase to OKX?
While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less of this article may be used, provided such use is non-commercial.Published on Jun 19, 2025Updated on Jun 26, 20256How do I protect my account from Trojan horse takeovers?
Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud. Regularly review login history, connected devices, and third-party access for all important accounts. Use strong, unique passwords for each account. Never reuse your email password elsewhere.Published on May 30, 2025Updated on Feb 5, 202612