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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,833How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on Sep 25, 2023Updated on Apr 6, 202631,019How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512Travel Rule FAQ (EEA region)
Note: this process relies on the exchange meeting the Travel Rule requirements, as we're subject to European Union regulations prior to us being able to make them available as an option.Published on Dec 17, 2024Updated on Mar 30, 2026627McLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on Sep 18, 2024Updated on Sep 8, 202513Why should I choose OKX affiliate program?
We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the more referrals you bring in, the higher your commission rate. You can earn up to 50% commission on all trading fees generated by your referrals.Published on Apr 19, 2024Updated on Apr 6, 202618My phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 1, 2024Updated on Jan 27, 20267USD-margined futures contracts FAQ
We're introducing all-new USD-margined futures, while allowing users to select their preferred settlement currency. All trading liquidity is consolidated into USD unified order book for a seamless trading experience. USD-margined futures are expressed as XXX/USD UM.What settlement currencies are supported? Supported settlement currencies: USD, USDC, and USDG.How do I change the settlement currency?Published on Oct 13, 2025Updated on Feb 12, 20266Trading Signal Bot FAQs
One-Size-Fits-All Approach: Alternatively, we offer a versatile and general-purpose format suitable for all users. Regardless of whether you use scripts (strategy or study), indicators, or manual charting alerts, this "one-size-fits-all" format adapts to your needs. Both these formats, along with detailed specifications, are readily available in the Alert Msg Specs document.Published on Oct 9, 2023Updated on Mar 31, 2026136What's a dusting attack?
The accumulation of crypto dust is a common occurrence; most of the time, it’s nothing to worry about. Crypto exchanges help alleviate the issue associated with crypto dust by allowing users to swap their dust for governance tokens. This encourages users to make more transactions, which results in the exchange benefitting from the related fees. Meanwhile, users can get rid of the dust in their wallets.Published on Oct 4, 2024Updated on Mar 3, 202613How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Both a strategy and a philosophy, by integrating trading bots into the hoarding process, we're able to compound the value of the hoarded tokens accumulated through arbitrage, and enjoy the gains when both coins rise in value over time.How does the ETH/BTC Bot work? The ETH/BTC Bot operates by leveraging the constant oscillation of the ETH/BTC exchange rate.Published on Mar 6, 2024Updated on Sep 10, 202527How do I use recurring buy trading bot?
Simply deselect the selected crypto to remove the asset or select Reset to clear all of the selected crypto from the list.Published on Aug 30, 2024Updated on Jan 28, 2026587OKX Web3 FAQ
We're committed to providing full cooperation and support to judicial authorities upon request.Please report all security incidents to: safety@okx.comPublished on Jan 19, 2026Updated on Feb 27, 202675How do I stay safe from phishing SMS using the name OKX?
You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.Published on May 9, 2025Updated on Mar 4, 2026321What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
We're committed to offering a diverse selection of tokens, aiming at innovation, security, and the diversification of your portfolio. Here, you'll find the tokens currently listed in the European Economic Area (EEA), reflecting our ongoing effort to meet the demands and expectations of our community. Please note that this list was drafted on 04 Jun 2025.Published on Mar 11, 2024Updated on Nov 17, 202594