All
FAQ
Announcements
Product documents
Statement regarding the ELT issue
On April 20th, 2022, OKX listed ELT. On April 21st, OKX's risk control team detected that the Element Black team had made multiple large deposits to the market-making account, totaling approximately 50,000,000 ELT, which caused the circulating supply to deviate from the disclosed 70,000,000 prior to the launch. On April 23rd, the circulating supply was changed to 112,070,000. After multiple...Published on May 12, 2023Updated on Nov 17, 2025AnnouncementsIssues with some REST API endpoints
Dear Clients, We are aware of issues that occurred earlier today with some REST API endpoints, including GET/api/v5/account/balance and GET/api/v5/account/positions. The issues have been resolved and OKX will publish an incident report in due course. We sincerely apologize for any inconvenience this incident may have caused. Regards, Team OKXPublished on Mar 27, 2024Updated on Nov 17, 2025AnnouncementsHow can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on Feb 11, 2026Updated on Mar 4, 2026FAQ6How do I add OKX widget on my phone?
Select Save after the selection is done (Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screen Positions Tracker Open OKX app Enter the trade page Select the More (⋯) button at the top right corner Select Settings Select Positions Tracker Turn on Positions Tracker toggle You should be able to see an OKX widget on the screen edge.Published on Aug 15, 2023Updated on Apr 1, 2026FAQ5,877How do I set up TP/SL with the Order line?
To help you make a better trade, we included an estimated profit and loss as well Adjust your TP according to your preference Similarly, move your SL positioning along the Y-axis to adjust your stop loss Adjust your SL according to your preference For additional tips on setting up TP/SL, visit here and discover more about TP/SL here.Published on Jun 21, 2024Updated on Dec 3, 2025FAQ175How do I migrate my email address or phone number to another account? (web)
This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?Published on Aug 22, 2023Updated on Apr 1, 2026FAQ385OKX position tiers to be adjusted
In order to improve market liquidity and mitigate risks, OKX will adjust the position tiers at 10:00 am UTC on Apr. 29.Published on Apr 22, 2021Updated on Nov 17, 2025AnnouncementsOKX position tiers to be adjusted
In order to improve market liquidity and mitigate risks, OKX will adjust the position tiers at 10:00 am UTC on Apr. 9. Specific adjustment details are as follows: 1.Published on Apr 7, 2021Updated on Nov 17, 2025AnnouncementsOptions Order and Position Limits
If a user wants to place another order after placing the followings: No. Contract Name Order No. of Contracts 1 BTCUSD-191227-7500-C buy 300 2 BTCUSD-191227-7500-P Sell 20 3 BTCUSD-191227-7500-C Sell 10 4 BTCUSD-191227-8000-C Buy 30 He has already placed 4 orders of BTC/USD underlying. As the total number of orders has not exceeded the limit, he can still place another new order. [Rule #5] The maximal number of contracts held for one instrument is 100,000.Published on Dec 10, 2019Updated on Apr 1, 2025Product documentationUpgrade on Liquidated Futures Position Price Calculation and Price Change Strategy for Liquidated Futures Positions
This process will continue until the liquidated position is completely fulfilled. 4.Inquiry for Liquidated Positions and Margin Call Loss a.After the price change, some positions may be transacted at lower prices than their bankruptcy prices (for closed long positions; or higher for closed short positions).Published on Feb 20, 2019Updated on Nov 17, 2025AnnouncementsOKX to migrate quick margin positions
If you still hold quick margin positions that pass the margin level and position tier checks after March 1, 2025, we’ll cancel your quick margin orders and migrate the positions to a new sub-account named QuickMarginMigration. The sub-account will be in spot mode, offering you a trading experience similar to quick margin mode. Note that spot mode and quick margin mode have different risk assessments and order validations, which affect the risks of your account.Published on Feb 7, 2025Updated on Apr 1, 2025AnnouncementsOKX to adjust position tiers of margins
In order to improve market liquidity and mitigate risks, OKX will adjust the position tiers of margins at 6:00 am – 8:00 am (UTC) on July 19, 2024.Specific adjustment details are as follows: The position tiers for isolated margin and cross margin in single-currency mode will be adjusted according to the table above.Published on Jul 16, 2024Updated on Nov 17, 2025AnnouncementsOKX to adjust position tiers of margins
In order to improve market liquidity and mitigate risks, OKX will adjust the position tiers of USDT margin for cross margin in both multi-currency mode and portfolio margin mode at 6:00 am – 8:00 am (UTC) on February 9, 2024.Published on Feb 2, 2024Updated on Nov 17, 2025AnnouncementsOKX to adjust position tiers of margins
In order to improve market liquidity and mitigate risks, OKX will adjust the position tiers of margins at 8:00 am – 10:00 am (UTC) on Nov 3, 2023.Published on Oct 31, 2023Updated on Nov 17, 2025AnnouncementsOKX to adjust position tiers of margins
In order to improve market liquidity and mitigate risks, OKX will adjust the position tiers of margins at 6:00 am – 8:00 am (UTC) on Nov 2, 2023.Published on Oct 30, 2023Updated on Nov 17, 2025Announcements