All
FAQ
Announcements
Product documents
Apple Pay – Additional Terms
Service Relationship Apple Pay is provided by Apple Inc. (“Apple”). Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed.Published on 8 Aug 2025Updated on 3 Oct 2025FAQ10Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on 8 Aug 2025Updated on 3 Oct 2025FAQ11OKX Launches PAY, DGD, GNT
Dear Valued Customers, We are launching PAY, DGD, GNT soon, please take note of the following go-live schedules: 1. PAY, DGD, GNT deposit - 16:00 Dec 1, 2017 (Beijing time) 2. PAY, DGD, GNT spot trading - 20:00 Dec 1, 2017 (Beijing time) As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. As always, OKX will do all it takes to provide you with the best products and services. OKX December 1, 2017Published on 1 Dec 2017Updated on 17 Nov 2025AnnouncementsDo I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on 1 Jun 2023Updated on 16 Mar 2026FAQ5,574Ramadan lucky draw with OKX!
Apple Airpods Pro 3 price refers to the Apple website and does not include taxes, specifically a Apple Airpods Pro 3 with a retail price of $249 (Physical IPhone will only be offered in Thailand and Indonesia - within capital city area otherwise it will be replaced with USDT voucher) Apple Airpods Pro 3 winners will be reached out via email and given 7 days to claim their prize. If winners do not respond within 7 days, they will forfeit their Apple Airpods Pro 3 rewards.Published on 10 Apr 2023Updated on 17 Nov 2025AnnouncementsPasskey FAQ
Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on 19 Mar 2025Updated on 4 Mar 2026FAQ118OKX will list Alchemy Pay (ACH), Liquity (LQTY) for spot trading
OKX is pleased to announce the listing of Alchemy Pay (ACH), Liquity (LQTY) on our spot trading markets.Please take note of the following schedule: ACH, LQTY deposit will open at 06:00 am UTC on Apr. 21 ACH /USDT, LQTY /USDT Spot trading will open at 10:00 am UTC on Apr. 21 ACH, LQTY withdrawal will open at 10:00 am UTC on Apr. 22 Alchemy Pay is a hybrid payment system focused on crypto and fiat payment acceptance for enterprises, and crypto on- and off-ramps via Visa, Mastercard, PayPal as wellPublished on 21 Apr 2023Updated on 17 Nov 2025AnnouncementsOKX to delist BTG, CHAT, CVT, DEVT, PAY, PPT, ROAD, SFG, SOC and CNTM spot trading pairs
The affected projects are as follows: BTG/BTC;BTG/USDT;CHAT/USDT;CVT/USDT;DEVT/USDT;PAY/USDT;PPT/USDT;ROAD/USDT;SFG/USDT;SOC/USDT;SOC/USDC;CNTM/USDT; Execution time: We will delist the above-mentioned projects at 8:00 - 8:15 am UTC on Mar. 29, 2023. Users are advised to cancel orders pertaining to these pairs before the delisting. If your order is not canceled in time, it will automatically be cancelled by the system.Published on 29 Mar 2023Updated on 17 Nov 2025AnnouncementsHow do I create passkeys? (app)
Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2. Open the OKX app, go to menu, and select Profile and settings Select menu at the top left corner 3. Find the Security in the User center Select Security on the user center page 4. Select Passkeys Select Passkeys to continue 5.Published on 16 Aug 2023Updated on 10 Apr 2026FAQ12,959OKX Partners with Tafabot, providing more Bot selection across Spot, Futures and Arbitrage
To access Tafabot, follow these steps: Download the Tafabot app from the Google Play Store or Apple App Store. Create an account. Click on "Connect to an exchange." Input your API Keys (learn how to obtain your OKX APIs). You are now ready to start using Tafabot. To open an OKX account, you can sign up here. Risk warning This activity does not constitute or shall not be considered as a recommendation to deal with any products, or investment advice.Published on 23 May 2023Updated on 17 Nov 2025AnnouncementsHow do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
One Apple ID, Google account or Huawei ID will use one backup password. You need to verify the password you previously set when you want to back up another wallet.What should I do if I can't back up my wallet? If you encounter issues while backing up your wallet, please check the following: Not logged in to your cloud account: Make sure you're signed in to the same cloud account (iCloud, Google Drive, or Huawei Cloud) that you intend to use for the backup.Published on 12 Jan 2023Updated on 2 Mar 2026FAQ9,548How do I link an authenticator app?
There are two ways to get the authenticator app, through the OKX app directly, or by downloading it from your device's app store.Option1: Download app through OKX app Open the OKX app Go to the Main menu and select Profile and Settings Navigate to Security Under Authentication methods, select Authenticator app Follow the prompts to download and begin setupOption2: Download from your device's app store For Apple devices: Search for the authenticator app in the App Store and download it.Published on 29 Aug 2023Updated on 9 Apr 2026FAQ16,063OKX to introduce spot fee payment option in quote currency
Details: Launch Date: Sep.23 2025 Fee Charging Methods: Pay in Currency Received: Fees are deducted from the base currency received, thereby reducing the delivered amount. Pay in Currency Spent: Fees are charged in the quote currency in addition to the order amount, ensuring the full base currency amount is delivered. Maker Rebates: Makers will receive rebates in the same currency that takers use to pay their fees.Published on 22 Aug 2025Updated on 9 Feb 2026AnnouncementsHow do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on 21 Mar 2025Updated on 12 Feb 2026FAQ32What's OKX Web3 wallet?
Each Apple ID, Google account, or Huawei ID is linked to a single backup password. If you back up another wallet, you'll need to verify the previously set password. Select your preferred back up method accordingly Learn more about how you can back up your wallet with third-party cloud here. Manually back up: write it down on paper, and store the copies in secure physical locations. Always securely back up your wallet's seed phrase or private key—once lost, it cannot be recovered.Published on 5 Sept 2023Updated on 12 Mar 2026FAQ101,320