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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026412Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on 29 Feb 2024Updated on 12 Feb 2026201How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 20267,025How do I buy and sell crypto with a third party?
Most of the settlement is done on-chain and it takes between 1-30 minutes, depending on the network. Some providers settle off-chain, directly from OKX. You will receive your crypto once the payment is completed.How can I check my order status? You can check your order status on the order page. Most of the settlements are done on-chain and should take up to 30 minutes, depending on the network.Published on 5 Sept 2023Updated on 6 Apr 2026674Why is my account restricted and what should I do?
If there are unfilled orders or take-profit / stop-loss orders in your account, we also recommend monitoring them regularly and managing or canceling them according to your preferences.Close Positions Individually On the App Go to Trade page > Positions & Assets > select Close Position and set the price. Go to Positions & Assets to choose the position you wish to close Select Close to close the position On the Web Go to Trade page > Current Positions > select Close Position and set the price.Published on 27 Feb 2026Updated on 16 Mar 2026109Why can’t I see or use my crypto balance?
Check network confirmations: Deposits may take longer if the blockchain network is busy. If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on 14 Oct 2025Updated on 15 Jan 20266How do I close lead trades with a limit order and custom amount?
You can find out more in this article.How do I set a take profit and stop loss? Go to your ongoing orders to set a TP/SL. You can set the TP and SL trigger price. The amount will be the same as the related ongoing order.How does a copy trader sell assets or close positions? Copy trader orders will replicate the orders of the lead trader they are copying.Published on 5 Dec 2023Updated on 9 Feb 20262,263How do I create a DEX trading wallet?
On some chains, for example, BSC or Base, your first transaction may require you to pay gas fees. Activation complete: once the wallet is created successfully, you can start trading on supported chains.How do I manage the Passkey for my DEX trading wallet? Go to the User Center in the top Menu > Security Settings > Passkeys > DEX. Note: You can rename or delete Passkeys in this section. If only one Passkey remains, it cannot be deleted.What important item I should take note of?Published on 1 Oct 2025Updated on 3 Dec 202524How do I effectively execute a trade with precision?
We offer several compelling features to enhance your trading experience and facilitate trading on the go. They're as below:Go Fullscreen charting mode on your app Enable Fullscreen mode to avoid restricted views when charting on the app.Published on 21 Jun 2024Updated on 3 Apr 202667How do I verify OKX's ownership and balance of the wallet address?
It may take some time to synchronize. Please refer to here Use third-party nodes: Infura、Alchemy Example: Alchemy provides ethereum archive node serviceOKLink API balance verification Login to OKLink Go to profile > API Select Create API under On-chain Data to create apiKey Configure parameters related to OKLink open API in the rpc.json file OKLink is a blockchain big data company that provides an open interface to query the address balance of a specified height in the blockchain.Published on 26 Sept 2023Updated on 26 Jan 2026996How do I download my account statements?
Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 1 Apr 202678BRC20 Trading and Inscription FAQ
Due to the surge in transactions causing network congestion, your transaction may take 1-2 days to be fully confirmed. If your transaction shows a confirming status, you can track the progress on Mempool. It is recommended that you patiently wait for the block confirmation to complete.3. Why did my BRC-20 inscription fail?Published on 20 Dec 2023Updated on 2 Mar 2026817DEX Referral FAQ
Some impacts after downgrade take place: Your total commission rate decreases (for example, from 40% to 35%) But discounts given to friends in already-created codes remain unchangedCan I invite my own other wallets? No, you can't. This constitutes self-referral, a strictly prohibited violation. The system detects self-referral behavior through multiple technical means.Published on 31 Dec 2025Updated on 11 Feb 20262How do I identify OKX official accounts?
Here are some simple steps that you can follow: Go to our channel verification, and select the channel that you would like to verify Insert the group link, username, or website link and select Verify The verification result will be displayed Note: If you're verifying the username, make sure you add "@" before the username to avoid an inaccurate search result. If you're verifying the phone number, make sure you select the right country code.Published on 11 Aug 2023Updated on 26 Jan 20265,364What's the P2P Merchant Program?
The Diamond Merchant status is granted only to experienced and secure merchants, taking into account your trading volume, speed, and quality of service. Once you become Diamond Merchant, the status will be reviewed on a monthly basis. You can apply by following the steps below: Go to Menu > P2P Trading > P2P > Profile > Become a Super Merchant to apply.Published on 5 Sept 2023Updated on 25 Feb 2026599