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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on 13 May 2024Updated on 3 Apr 2026342How do I buy and sell crypto with a third party?
Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days. It only takes a few minutes to sell and receive via a digital wallet.What are fiat gateways?Published on 5 Sept 2023Updated on 6 Apr 2026674Tokenized stocks FAQ
Tokenized stocks are issued by third-party providers. In this case, the third party provider will be Ondo. Depending on the third party provider, tokenized stock may vary in: Token structure Trading mechanics Fees Handling of corporate actions Always review the provider’s official documentation before trading. For more details on Ondo, you can refer to Ondo's official documentation here.2. What are the minimum trade sizes and fees?Published on 2 Feb 2026Updated on 16 Mar 20267How do I trade smart with the right leverage?
Note: recommend setting the leverage for all futures to 20x or lower. Access the trading page via the Trade entry and revise your leverage accordingly at the Isolated optionWhat are the benefits of setting a low copy trading leverage? Control risks: a low leverage can reduce potential losses and protect your assets from market fluctuations. Decrease chance of liquidation: a lower leverage reduces the risk of liquidation, which can help stop you from losing all your margin.Published on 8 Aug 2023Updated on 9 Feb 20261,031Why do I have to trade on OKX Liquid Marketplace?
Capital efficiency: Traders can leverage lower margin requirements using our smart portfolio margin tools to offset their positions in opposite directions and across different products. Lower executed fees compared to executing two individual outright trades. Customizable strategies: Carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads.Published on 13 Mar 2024Updated on 30 Oct 202516What's a limit order?
It will be based on the real-time market price and may be higher or lower than 53,000 USDC.Published on 22 Aug 2023Updated on 3 Apr 2026175Gas fees FAQ
Here are some practical tips to minimize gas fees: Choose off-peak hours: fees are lower when the network has less activity. Use tools like gas trackers to monitor optimal times. Set custom fees: on platforms like our Web3 Wallet, you can manually adjust gas fees. Lower fees may result in slower transaction times. Use Layer 2 solutions: explore Layer 2 networks like Arbitrum or Polygon for lower-cost transactions.Published on 17 Feb 2025Updated on 27 Feb 2026241What should I do if I deposit BTC less than minimum amount?
If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?Published on 15 Oct 2024Updated on 12 Feb 202627OKX DEX FAQs
Through the X Routing algorithms, OKX DEX automatically calculates the optimal transaction path and splits orders, providing users with the best quotes with lower slippage and lower network costs.Why do some tokens have higher slippage? Some tokens require a high slippage, such as SafeMoon, which is used for the buyback of liquidity pool tokens, crypto burning, and for incentivizing token holders.Published on 5 Feb 2026Updated on 30 Mar 20267OKX DEX User Guide (Web)
Users enjoy a more seamless trading experience and lower trading fees when trading on OKX DEX. Compared to public blockchains such as Ethereum, DEX focuses on providing a better, dedicated infrastructure for trading DApps and DEXs. This directly leads to lower costs for developers deploying their trading DApps and indirectly leads to lower trading fees for users. What modes are supported on OKX DEX Web?Published on 25 Aug 2023Updated on 12 Feb 20261,014What are the reasons for my spot copy trade order fail?
If you buy lower than the minimum order value, your copy trade will fail. You can refer to the table below for some examples of minimum values. Note that data is from September 2023 and is subject to change.Published on 13 Oct 2023Updated on 9 Feb 202669How do I avoid liquidation with trading tools and features?
As using high leverage increases the risk of liquidation, consider using lower leverage to reduce potential losses. Set up liquidation alerts: set up liquidation alerts to notify you when your margin ratio approaches the maintenance level. Utilize auto-deleveraging (ADL): our ADL system automatically reduces your leverage to help prevent liquidation.Published on 2 Aug 2024Updated on 17 Nov 202516What is OKX keyless wallet?
Lower effort for recovering private keys The keyless wallet can undertake a refresh operation to substitute new private key shares for each party's lost or stolen private key share. This makes the stolen or lost share useless and lowers the price of recovering the private key. How do I restore a keyless wallet?Published on 1 Aug 2023Updated on 27 Jan 2026211What's OKX Convert?
It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage. As such, there's a price difference between the quoted price and the spot market price.Published on 27 Sept 2023Updated on 1 Apr 20262,162