Select one of the headset iconsWhere can I find OK Assistant? To access OK Assistant, follow these steps: On the web: Select the headset icon at the bottom right corner of your screen. Select the headset icon at the bottom right corner of your browser On the app: Go to Menu, tap the headset icon to enter the support center, then tap on the headset icon again to interact with OK Assistant. Enter your question in the chat bubble.

If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.

your iCloud account and select the Apps menu to access your Contacts Open your contact in iCloud Select the (+) below profile and select Create New Contact Create a new contact to whitelist Populate all the fields and be sure to add okx.com Add email to whitelist Lastly, select Done to complete the email whitelistOutlook Log in to your Outlook account and go to Settings and Junk email Open Junk email from settings Go to Safe senders and domains and select Add safe sender Insert okx.com and select OK

Please make sure to carefully read our reminders before selecting OK. Cautionary reminder for you to take a note Once you've read our cautionary reminder, please select the category of wallet you are withdrawing to. Exchange or platform Private wallet Select the wallet categoryExchanges or platform For exchanges or platform, please select the correct entity from our dropdown list If the entity is not listed, please select Add to add it to our entity list.