All
FAQ
Announcements
Product documents
How do I withdraw USD with Bank transfer (ACH)?
On the web Log in to your account at app.okx.com, go to Assets, and select Withdraw > US Dollar to initiate a cash withdrawal Select Bank transfer (ACH) and Add account to link your bank account via our trusted partner, Plaid, which securely connects your bank account to OKX, making it easy to fund your account Select Bank transfer (ACH) to begin a cash withdrawal Select Continue to add your account via plaid After linking your account, you'll see the success page below confirming that your accountPublished on Feb 4, 2025Updated on Feb 18, 2026FAQ11How do I deposit USD or USDG with Bank transfer (ACH)?
Select Bank transfer (ACH) and Next If no bank account is currently linked, you can select Add and connect via our trusted partners, such as Plaid, which securely connects your bank account to OKX, making it easy to fund your account Add your account via Plaid After linking your account, you'll see the success page below confirming that your account has been added Successfully added your account with OKX via Plaid If a bank account is already linked and a different account needs to be added or switchedPublished on Jan 10, 2025Updated on Feb 12, 2026FAQ2What is sub-account?
A sub-account is a secondary account connected to your OKX account. You can create multiple sub-accounts to diversify your trading strategies and reduce risks. Sub-accounts can be used for spot, spot leverage, contract trading, and deposits for standard sub-accounts, but withdrawals are not allowed.How do I create a sub-account?Published on Aug 22, 2023Updated on Mar 4, 2026FAQ1,832What are Source of Funds (SoF) and Source of Wealth (SoW)?
income (past 12 months) Accountant Letter Issued within the last 3 months with business ownership confirmation Distribution Record Shows recent profit withdrawals or distributions Others Issued within the last 3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment incomePublished on Dec 24, 2024Updated on Apr 3, 2026FAQ748Accounting methods and cost basis
HIFO (Highest In, First Out): The most expensive assets you buy are sold first.How do I change my accounting identification method? Navigate to Your tax summary > Settings to select your preferred method. Please note that changes only apply to future transactions. An example of what your tax summary looks likePublished on Nov 4, 2025Updated on Feb 13, 2026FAQRules for the periodic transfer of untradable crypto dust from Trading accounts to Funding accounts
After the transfers, you can check your Funding account for the relevant assets and transfer history.Published on Aug 28, 2023Updated on Nov 12, 2025Product documentationHow do I register for an OKX account?
Note: email and phone number verification helps confirm that you're creating the account using your own contact details. This ensures account ownership, improves security, and helps protect your account from unauthorized access. Insert the password you want to protect your account in the Password field. Ensure that it's complex and keep it confidential. Select Next once completed. Note: Use a combination of numbers, letters, symbols, and lower and upper case.Published on Sep 6, 2024Updated on Dec 29, 2025FAQ39How do I register an account on OKX?
Note: email and phone number verification helps confirm that you're creating the account using your own contact details. This ensures account ownership, improves security, and helps protect your account from unauthorized access. Insert the password you want to protect your account in the Password field. Ensure that it's complex and keep it confidential. Select Next once completed. Note: Use a combination of numbers, letters, symbols, and lower and upper case.Published on May 23, 2024Updated on Apr 9, 2026FAQ27,226Why hasn't my withdrawal arrived in the account?
You may contact the corresponding platform for verification if your funds haven't arrived in your account after confirmation.The funds are not withdrawn If the status of your withdrawal appears as either "In progress" or "Pending withdrawal", it indicates that your request is still waiting to be transferred from your account, likely due to a large number of pending withdrawal requests.Published on Aug 22, 2023Updated on Apr 9, 2026FAQ20,669How do I deposit USD with U.S. Domestic wire transfer?
Domestic wire transfers are a great way to deposit larger amounts from your bank account to your OKX account. In most cases (depending on your bank), they are processed on the same business day (or up to 3 business days). This payment method is currently only offered to our U.S. users who have completed verification and reside in eligible states.Published on Feb 5, 2025Updated on Feb 12, 2026FAQ9How do I withdraw USD with U.S. Domestic wire transfer?
Domestic wire transfers are a great way to withdraw larger amounts from your OKX balance to your bank account. In most cases (depending on your bank), they are processed on the same business day (or up to 3 business days). Please note your bank may charge additional fees to receive a domestic wire transfer. You can complete a USD withdrawal from your OKX account to your bank account.Published on Feb 5, 2025Updated on Dec 3, 2025FAQ10How do I buy crypto with ACH?
the name on your OKX account matches the name on your linked bank account for a smooth transaction.Published on Apr 25, 2025Updated on Dec 31, 2025FAQIntroduction to Trading Account Auto Earn and Its Rules
The main account quota is allocated across main and sub-accounts by the order in which you turn on Auto-earn for each account (from earliest to latest). Note that each account’s available quota may change in real time based on the quota usage of your other accounts.Published on Jul 23, 2025Updated on Mar 4, 2026Product documentationHow do I download my account statements?
For account statements from specific data, you can download data from the past two years. The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time.Published on Nov 6, 2024Updated on Apr 1, 2026FAQ78How do I freeze my account? (app)
However, if you decide to unfreeze the account, you can contact our customer service for assistance.Getting Started Open your OKX app and select Menu Select Menu at the top left corner Go to Profile and Settings and select Security Find Account management at the Security page, select Freeze account Select Reason to freeze account Read what'll happen after freezing your account What'll happen after you freeze your account Tick the relevant terms if you confirmed freezing it and select Freeze accountPublished on Jul 11, 2024Updated on Apr 5, 2026FAQ7