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What attestation do we need to agree to when verifying as an institutional customer?
Applicant understands and agrees that OKX may, and is entitled without further inquiry to, rely and act upon any Application Documentation provided by Applicant, now or hereafter, or any representation, warranty, or statement made by Applicant herein in deciding whether to provide, or continue to provide, the Services (as that term is defined in the Terms) to Applicant.Published on Feb 5, 2024Updated on Oct 8, 2025FAQ131OKX customer review reward from Sourceforge terms and conditions
Digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, can lose value, and can even become worthless. Digital assets are not covered by insurance against potential losses. Historical returns are not indicative of future returns. OKX does not provide investment or asset recommendations. You are solely responsible for your investment decisions, and OKX is not responsible for any potential losses.Published on Aug 7, 2023Updated on Oct 8, 2025FAQ87How do I get started with On-chain Earn?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Nov 19, 2025FAQ6A beginner's guide to identity verification
Can I change my estimated amount later? No. However, we only collect your estimate for reference purposes. You can always deposit more than the estimated amount.12. How do I check my identity verification information? App: Go to User center, find Profile and select Identity Verification Select Identity Verification to check Web: Go to Profile and select Verification Select Verification to check Note: Only one ID can be registered for one account.Published on Oct 9, 2025Updated on Dec 30, 2025FAQ3How do I check my deposit progress?
Select View on blockchain explorer to check the real-time progress Select View on blockchain explorer to view the real-time progressOn the web Log in to your account at okx.com and select Deposit Find your deposit at All deposits and you're able to view the deposit amount, deposit status, deposit progress, and deposit time You can select View at Deposit address to check the real-time progress Find your deposit and select View to check the real-time progress Note: You can view your deposit historyPublished on Aug 13, 2023Updated on Apr 9, 2026FAQ8,840How to transfer crypto from Coinbase to OKX?
In total, you can earn up to €1000,- during the OKX Transferdays. You have the option between depositing euros directly by using iDEAL or transferring your crypto from another exchange to OKX. Visit the campaign page to learn more about the promotion and find the terms and conditions of this temporary offer. Is transferring my crypto to OKX safe? At OKX we try everything to keep our customers and their funds as safe as possible.Published on Jun 19, 2025Updated on Jun 26, 2025FAQ6How do I check on updates to my support ticket?
To view your ticket and reply to customer service, please click the unique link provided in the email notification. Example of the email notification if you're not logged in Note: for security and privacy reasons, our support team can only assist with account inquiries directly with the account holder. We’re unable to provide information about another user’s account, even if the request comes from a friend or family member.Published on Oct 17, 2025Updated on Apr 10, 2026FAQ47How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ36How do I use recurring buy trading bot?
Select Confirm to place the order and start the botHow do I check and cancel recurring buys? On the app To check your buy, go to the trading page Select Bot, then select Recurring Buy to view order details (including profit, loss, and total amount allocated) You can close the order anytime by pressing the Stop button Note: we don't separate funds in your trading account from future purchases. If your trading account runs out of money, it'll automatically pause.Published on Aug 30, 2024Updated on Jan 28, 2026FAQ587How can I reduce trading fees?
To help you trade more efficiently, OKX offers several ways to reduce trading fees. Below are some effective options:Increase your assets or trading volume If you're a high-frequency trader or an institutional user, you may qualify for VIP status by meeting certain asset or trading volume requirements.Published on May 19, 2025Updated on Apr 10, 2026FAQ65What's a futures trading bot and how do you automate trades with it?
OKX provides a range of powerful, cutting-edge trading bot strategies that perform various functions without requiring active management. Among them is futures grid mode — a futures trading bot that automatically buys and sells futures contracts at predetermined price levels. Although this tutorial focuses exclusively on our futures trading bot, it’s just one of several automated trading solutions we offer.Published on Dec 26, 2023Updated on Oct 29, 2025FAQ35Trading Signal Bot FAQs
Where can I view signal details such as recommended alert messages and webhook URL if I missed out on pasting these during creation? You can always view essential signal information by using these 2 methods: Signals View: select Details in your Signal Bot Dashboard: go to Bots > Signal bot > Details > Signal Check Signal details14. Can I simultaneously have long and short positions open in my bot? The bot operates in a one-way position mode.Published on Oct 9, 2023Updated on Apr 10, 2026FAQ136How can I protect myself from scammers?
How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank.Published on Aug 21, 2023Updated on Mar 3, 2026FAQ12,088Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Each user can prove their account is part of this tree by using a Merkle Path that shows how their account connects to the root. We also publish the total equity and debt summed across all tokens and users.Published on Oct 21, 2024Updated on Feb 11, 2026FAQ92Updates to U.S. Fee Framework
It is not intended to provide (i) investment advice or an investment recommendation, (ii) an offer, solicitation, or inducement to buy, sell or hold crypto/digital assets, or (iii) financial, accounting, legal or tax advice. Crypto/digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, can lose value, and are not FDIC insured.Published on Nov 8, 2025Updated on Nov 17, 2025Announcements