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How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026415How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email.Published on Sep 4, 2024Updated on Nov 17, 202510Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on Feb 12, 2026203How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 25, 2024Updated on Nov 17, 20253How do I buy crypto with debit cards?
After completing your buy order, you will see a debit authorisation on your card and you will receive your crypto in your assets You can select Review details to view your order history or select Back to home to your homepageFAQ1. What cards can I use? You can use Visa or Mastercard cards. At this time, we only support debit cards in the US.2. What are the fees? Fees may vary depending on the country of residence you belong to. Currency Fees USD 2.49%3. How do I verify my US debit card?Published on Sep 13, 2024Updated on Feb 19, 20266How do I withdraw USD with U.S. Domestic wire transfer?
How long does it take to process wire withdrawals? Withdrawal requests may take up to 3 business days to process. While processing, the transaction will display a "Pending" status. Please note that withdrawals are not processed on weekends or U.S. banking holidays.2. Why am I not able to see the "Withdraw USD" feature?Published on Feb 5, 2025Updated on Dec 3, 202510What can help prevent P2P crypto scams and protect my assets?
Chargeback scams Chargeback scams occur when scammers take advantage of chargeback features on some payment platforms to reverse or cancel the initial payment made once the P2P order is completed. The scam is complete once the victim approves the transaction, which results in the victim's funds being transferred from their bank account or crypto wallet to the scammer. How to prevent chargeback scams: Avoid using payment platforms that support chargeback, such as PayPal.Published on Sep 2, 2023Updated on Feb 12, 20261,460What onboarding information is required for a family office?
Certificate of Incorporation or Business Registration Certificate (or equivalent official document, such as a business license) Articles of Association Registration of Directors Registration of Shareholders or Beneficial Ownership Chart (must be signed and dated within the past 12 months) Proof of Business Address (if different from the registered address) Provide identifying information Provide identifying information for the family office, such as your institution’s legal full name, registrationPublished on Oct 13, 2023Updated on Feb 12, 202669OKX Beginner's Guide
Any deposits made prior to joining will not count toward the task. Please refer to our deposit guides below: Cash deposit How do I deposit USD with U.S. Domestic wire transfer? How do I deposit USD with Bank transfer (ACH)? Crypto deposit How do I make a deposit? (app) How do I make a deposit? (web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required?Published on Nov 10, 2025Updated on Jan 27, 20261A beginner's guide to identity verification
The following types of documents can be used to verify your address for identity verification: W-2 form 1099 form 1040 form Bank statement Tax form Pay stub Rental agreement Insurance contract Utility bills Certain government-issued letters Employer's certificate E-wallet statement10. Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit.Published on Oct 9, 2025Updated on Dec 30, 20253OKX Learn to Earn: BTC halving 2024 event rules
The verification process may take up to 1 day, so please ensure that you completed and passed the personal certification before the end of the event. OKX has the discretion to convert any rewards into platform vouchers or USDT of equivalent value or less value.Published on Mar 26, 2024Updated on Aug 28, 20256,676OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
The verification process may take up to 1 day, so please ensure that you completed and passed the personal certification before the end of the event. OKX has the discretion to convert any rewards into platform vouchers or USDT of equivalent value or less value.Published on Dec 26, 2023Updated on Apr 3, 20264,135How can I protect myself from scammers?
Here are some tips to avoid potential scammers and learn how to secure your assets.1. Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow). Escrow is a legal term used when a third party holds the assets in a transaction until an agreement has been met between the buyer and the seller.Published on Aug 21, 2023Updated on Mar 3, 202612,086What onboarding information is required for the government-owned enterprise?
For example: Certificate of incorporation or business registration certificate (or equivalent official document, such as a business license) Articles of association Register of directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a boardPublished on Oct 13, 2023Updated on Apr 6, 202661What onboarding information is required for a fund?
For example: Certificate of incorporation or business registration certificate (or equivalent official document, such as a business license) Articles of association Register of directors Register of shareholders or beneficial ownership structure chart (must be signed and dated within the past 12 months) Proof of business address (if different from the registered address) Note:For public funds, only the articles of association are required.Complete the following template to finish verification SignPublished on Oct 13, 2023Updated on Feb 12, 2026117