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How do I add OKX widget on my phone?
Select Save after the selection is done (Optional) Select Preferences to configure the look & feel of the widget Drag the floating widget to the desired area on your device screen Positions Tracker Open OKX app Enter the trade page Select the More (⋯) button at the top right corner Select Settings Select Positions Tracker Turn on Positions Tracker toggle You should be able to see an OKX widget on the screen edge.Published on Aug 15, 2023Updated on Apr 1, 2026FAQ5,880How do I set up TP/SL with the Order line?
To help you make a better trade, we included an estimated profit and loss as well Adjust your TP according to your preference Similarly, move your SL positioning along the Y-axis to adjust your stop loss Adjust your SL according to your preference For additional tips on setting up TP/SL, visit here and discover more about TP/SL here.Published on Jun 21, 2024Updated on Dec 3, 2025FAQ175How do I fix common issues with DEX trading wallet passkeys?
1. What happens if I move my passkey to a device that doesn't support it? Your DEX assets will still appear in your wallet, but you won't be able to use CeDeFi trading functions on that device.2. What if I see a message saying the maximum number of passkeys has been reached? Each DEX trading wallet allows multiple passkeys, but there's a limit. If you see this message, go to Passkey Management...Published on Nov 4, 2025Updated on Nov 17, 2025FAQ1How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Apr 6, 2026FAQ9What should I do if facial recognition fails?
Try another Wi-Fi connection or use mobile data.2. Identity information mismatch Make sure the logged-in account matches your verified identity information. If you have access to your account, you can check your verified name: On the app: Select P2P trading > Profile > Payment > Select Add to check your account name3.Published on Oct 11, 2024Updated on Apr 6, 2026FAQ434Trading Signal Bot FAQs
You don't need to send two separate messages: one for closing an existing position and another for opening a new position in the opposite direction. A single message is sufficient for the bot to intelligently execute the reversal directly. Here's an illustrative example: Suppose you have a long position, and you want to execute a reversal to a short position.Published on Oct 9, 2023Updated on Mar 31, 2026FAQ136What should I do if I deposit to the wrong address?
Review and confirm the source of the deposit address to check whether the crypto were mistakenly sent to another person’s address Contact the address provider or the relevant platform for further assistance Important Note: Cryptocurrencies that require a Tag/Memo If you deposited a token that requires a Tag/Memo (such as XRP), please make sure that the Tag/Memo was filled in correctly when sending the crypto: Missing or incorrect Tags/Memos may result in crypto not being recognized or credited.Published on Oct 15, 2024Updated on Feb 12, 2026FAQ232Tax Center General FAQ
Starting with the 2025 tax year, OKX is required to issue this form to report sales, trades, or exchanges of digital assets to both you and the IRS.What transactions trigger a Form 1099-DA? You will receive a 1099-DA if you engage in any of the following taxable events: Crypto to Fiat: Selling crypto (like Ethereum) for US Dollars. Crypto to Crypto: Swapping one token for another (for example, BTC for SOL).What information is reported on the 1099-DA?Published on Nov 25, 2024Updated on Feb 13, 2026FAQ14What should I do if my withdrawal isn't successful?
If the recipient is another trading platform, please reach out to their customer support for help.Published on Oct 17, 2024Updated on Mar 29, 2026FAQ246What are Source of Funds (SoF) and Source of Wealth (SoW)?
income (past 12 months) Accountant Letter Issued within the last 3 months with business ownership confirmation Distribution Record Shows recent profit withdrawals or distributions Others Issued within the last 3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment incomePublished on Dec 24, 2024Updated on Apr 3, 2026FAQ745What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
For example, you can set up the bot to buy an additional contract if the price drops 2% from your entry position, and another contract if the price drops an additional 4%. Here's how it works:The bot initially buys one BTC contract at $25,000. If the price of BTC drops 2% to $24,500, the bot will automatically buy another contract at this lower price point, bringing the average entry price of the two contracts to $24,750.Published on Apr 3, 2024Updated on Jan 28, 2026FAQ81How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 2025FAQ12How do I check on updates to my support ticket?
Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently. Keeping everything in one place allows us to provide the most accurate and timely assistance possible.What else should I do? Be specific: Clearly explain your issue or the information you’re providing.Published on Oct 17, 2025Updated on Apr 8, 2026FAQ47How do I change and reset my chart layout?
This option is useful if you've made significant changes and want to start fresh, or if you're troubleshooting an issue with the interface.Published on Nov 27, 2024Updated on Sep 10, 2025FAQ17Spot DCA (Martingale)
If the price of BTC drops 2% to 24,500 USDT, the bot will automatically buy another at this lower price point, bringing the average entry price of the two positions to 24,750 USDT. If the price drops an additional 4% to 23,750 USDT, the bot will buy another position, bringing the average entry price of the three positions to 24,166.67 USDT.Published on Apr 27, 2023Updated on Aug 5, 2025Product documentation