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What are Source of Funds (SoF) and Source of Wealth (SoW)?
Find the types of documentation accepted as proof for various SoF and SoW here.Why do I need to provide proof of SoF and SoW? As a regulated financial services company, we’re required to keep customer information up to date for a safe trading experience. As part of our ongoing efforts to meet these regulatory requirements, we may need to request additional information and supporting documents related to your SoF and SoW in certain cases.How can I view this questionnaire?Published on Dec 24, 2024Updated on Apr 3, 2026FAQ745Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on Oct 17, 2025Updated on Jan 27, 2026FAQ13Why is my deposit/withdrawal suspended?
You can also reach out to the project's support team if you need further assistance.Published on Aug 31, 2023Updated on Jan 26, 2026FAQ992OKX to list ALLO (Allora) for spot trading
In order to provide more trading information, following the end of the call auction, OKX will display the project team’s opening price at the commencement of continuous trading as the initial price of the trading chart. The project team’s opening price is provided by the token project team usually based on the valuation of the project.Published on Nov 11, 2025Updated on Nov 17, 2025AnnouncementsOKX will launch USDG/USDT for spot trading
In order to provide more trading information, following the end of the call auction, OKX will display the project team’s opening price at the commencement of continuous trading as the initial price of the trading chart. The project team’s opening price is provided by the token project team usually based on the valuation of the project.Published on Jun 9, 2025Updated on Nov 17, 2025AnnouncementsOKX to list USDG (Global Dollar) for spot trading
In order to provide more trading information, following the end of the call auction, OKX will display the project team’s opening price at the commencement of continuous trading as the initial price of the trading chart. The project team’s opening price is provided by the token project team usually based on the valuation of the project.Published on Jun 4, 2025Updated on Nov 17, 2025AnnouncementsOKX to list MMT (Momentum) for spot trading
In order to provide more trading information, following the end of the call auction, OKX will display the project team’s opening price at the commencement of continuous trading as the initial price of the trading chart. The project team’s opening price is provided by the token project team usually based on the valuation of the project.Published on Nov 4, 2025Updated on Nov 17, 2025AnnouncementsOKX will launch MET/USDT for spot trading and convert pre-market futures to standard perpetual futures
In order to provide more trading information, following the end of the call auction, OKX will display the project team’s opening price at the commencement of continuous trading as the initial price of the trading chart. The project team’s opening price is provided by the token project team usually based on the valuation of the project.Published on Oct 23, 2025Updated on Feb 11, 2026AnnouncementsOKX to list YB (Yield Basis) for spot trading and convert pre-market futures to standard perpetual futures
In order to provide more trading information, following the end of the call auction, OKX will display the project team’s opening price at the commencement of continuous trading as the initial price of the trading chart. The project team’s opening price is provided by the token project team usually based on the valuation of the project.Published on Oct 14, 2025Updated on Nov 17, 2025AnnouncementsOKX listing mechanism
In order to provide more trading information, following the end of the call auction, OKX will display the project team's opening price at the commencement of continuous trading as the initial price of the trading chart. The project team's opening price is provided by the token project team usually based on the valuation of the project.Published on Apr 27, 2018Updated on Apr 2, 2026FAQ7,469How do I safeguard my Web3 wallet from fraudsters?
Understand the project background: ensure you have a clear understanding of the project background and contact official customer support for confirmation if encountering unfamiliar activities. Adopt safer Web3 practices: avoid unfamiliar links and refrain from authorizing Web3 wallets to unknown third-party applications. Conduct cautionary measures: exercise caution with unfamiliar links or airdrops in your Web3 wallet. Regularly check and promptly revoke authorizations for unfamiliar sites.Published on Dec 13, 2023Updated on Jan 27, 2026FAQ989X Layer upgrade and OKT/OKB asset handling FAQ
Anyone can deploy projects on X Layer. OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks. Please refer to the X Layer ecosystem risk disclosure and participate cautiously. OKX is not responsible for losses arising from third-party products or services on X Layer.Has OKT been delisted? Why can't I trade it?Published on Aug 13, 2025Updated on Jan 29, 2026FAQ27How do I set up wallet release for my DEX trading wallet?
This requires installing the latest versions of Node.js and npm package manager: Node.js: version 22.19.0 or later npm: version 10.9.3 or later Select your operating system before downloadingDownload the installation files Download the project archive here to your preferred folder. Once the project files are downloaded and unzipped, open the folder named Wallet-Release-main.Run the installation scripti) Mac users Double-click offBoarding_Mac_script.command in the Wallet-Release-main folder.Published on Sep 24, 2025Updated on Nov 17, 2025FAQ1OKX to support DAI to USDS crypto migration
OKX will strive to complete the migration within the specified time frame, but delays may occur due to coordination with the project team. Users with KYC level lower than Lv.2 will not be eligible for migration. Please upgrade your KYC level in advance. This migration is a technical process to ensure asset safety following the project's official upgrade. OKX will continue to coordinate with the MakerDAO team. For updates on additional USDS services, please stay tuned.Published on Apr 8, 2026Updated on Apr 8, 2026AnnouncementsOKX to support FXS crypto migration
However, due to the need for coordination with the project team and other parties, there may be delays in the crypto migration process. Token migration will not be processed for users with KYC level lower than Lv.2 . Please upgrade your KYC level to process token migrations. The migration of FXS to FRAX is a technical process to ensure users’ assets remain safe and secure following the project’s official upgrade.Published on Dec 23, 2025Updated on Dec 24, 2025Announcements