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What should I do if I made a P2P payment mistake when buying crypto?
If you overpay, contact the merchant to request a refund if the crypto hasn’t been released, or submit a dispute if the crypto has already been released. If you underpay, contact the merchant to make a supplementary payment. If you paid to the wrong account, coordinate with the merchant to release the crypto if they received the funds, or contact OKX Assistant.What should I do if I overpay?What...Published on Mar 20, 2023Updated on Apr 21, 2026318Where can I find the minimum BTC amount required for deposits?
App: Open the OKX App > Select Deposit crypto > Select BTC and your preferred network > Minimum deposit. Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on Feb 12, 202634Where can I find the minimum deposit amount required for non-BTC?
What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select...Published on Oct 16, 2024Updated on Oct 24, 202556What to do in the event of a trade error
We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.Published on Jun 30, 2022Updated on Feb 12, 202696How do I start trading cryptocurrency on OKX with Smart Trading?
Select your preferred cryptocurrency and fill up its details For example, if you choose ETH, OKX will generate a new ETH deposit address, which is where you'll send your ETH. You'll also be able to see deposit-related warnings or alerts as well as minimum amounts. Deposit-related alerts appear once you've selected your cryptocurrency You can also visit the Order center by selecting the option from the submenu. This is where you can view and download your trading and account history.Published on Apr 7, 2024Updated on Oct 15, 202573How do I analyze the DEX label?
DEV burnt token The developer wallet recently burned a portion of the token supply, permanently removing it from circulation. In event Tokens are active. Community takeover Taken over by the community; the project has been taken over by the community. DEX Screener Paid This token has received the following paid services: accelerated promotion, updated token information, paid advertising.Published on Jan 28, 2025Updated on Dec 3, 202548USDG on X Layer FAQ
X Layer offers a 4.1% APY rewards program on USDG holdings, where USDG rewards are earned daily and claimable every week. To participate: Hold USDG on X Layer via OKX Wallet Connect your Wallet to Exchange to activate the rewards program Claim your rewards on Wallet under the USDG token page Note: the rewards program isn't available to customers in USA, UK, EEA, Brazil, Australia, UAE, Turkey, and Singapore. 3. What makes USDG different from other stablecoins in terms of safety and compliance?Published on Oct 21, 2025Updated on Dec 18, 202513Introduction to OKX Simple Earn Flexible and Its Rules
As the interest proceeds collected from the borrowers are allocated to all eligible orders (regardless of whether the order is matched or not), the actual return earned by you may be less than your minimum expected specified APR, in the event where eligible lending supply exceeds borrowing demand.Published on Mar 1, 2023Updated on Apr 22, 2026934OneFootball Credits Trade and Earn
Where any discrepancy arises between the translated versions and the English version, the English version shall prevail.Published on Apr 9, 2026Updated on Apr 9, 202613Stay Safe: How to Spot New Scams and Protect Your Web3 Wallet
Please stay vigilant and be cautious at all times.New scam case: malicious permission changes This type of scam most commonly occurs during deposits made via the TRC network. Exploiting users’ desire for low-cost deals, scammers lure users into purchasing items such as fuel cards or gift cards at unusually low prices, or topping up accounts through third-party verification platforms.Published on Jul 21, 2023Updated on Feb 5, 2026181What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Deposits made to the old SEPA account after the update will be automatically rejected and refunded.Open Orders Any open orders (e.g. Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence. You can place new orders after the system update is complete.Earn products Any active Earn products will be automatically redeemed before the system update.Published on Jul 2, 2025Updated on Nov 17, 2025169Trade and Earn FAQ
Any withdrawals or P2P sell orders you make will cause your net deposit to be reset.Q: Why hasn't my net deposit been updated after I made a deposit? Page data is not updated in real time. If you have just made a deposit, please wait 10–15 minutes and then refresh the page. Net deposit only counts eligible deposits made after you enrolled in the campaign. Any deposits made to your account prior to enrollment will not be counted.Published on Mar 30, 2026Updated on Apr 9, 20266What's Flywheel trading bot and how do I use it?
Example of a scenario: If a trader sets a buy condition where BTC is purchased when its price drops by 5%, and a sell condition where BTC is sold after a 7% price increase, with a minimum 10% APY and a 30-day max settlement, the bot will: Search for dual-investment products aligned with the market price, adjusting for a 5% price drop. If the price does not drop by 5%, the bot earns interest and reinvests until the condition is met.Published on Apr 14, 2025Updated on Apr 23, 20267Why haven’t I received a reply from the blockchain project team?
For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on Oct 17, 2025Updated on Jan 27, 202613Address type upgrade FAQ
What changes are being made to existing saved addresses after the address type upgrade? Withdrawal addresses have been simplified for easier use—there’s no longer a distinction between EVM and Universal addresses. Instead, each address now works for all cryptos within the compatible network, so you don’t need to manage multiple formats.Published on Aug 26, 2025Updated on Dec 30, 2025859