For example, if you placed an order with the following details: Interest accrual time: 09/01/2025, 08:00 UTC Expiration time: 09/11/2025, 08:00 UTC Then, you can redeem it at any time between: Start time: 09/01/2025, 08:00 UTC End time: 09/11/2025, 07:00 UTC 4. When will my Dual Investment returns be credited to my account? If your redemption is successful, your crypto will be credited to your Funding account the following day at around 16:00(UTC+8). 5.

Pre-market: 08:01 – 13:29 Trading before the regular session opens, typically at a lower volume and higher volatility. Market hours: 13:31 – 19:59 Standard trading session with the highest liquidity and volume. Post-market: 20:01 – 23:59 With fewer liquidity providers active, spreads may widen and volatility may increase.

Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?

When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?

How do I delete a created wallet account？ Due to the nature of blockchain technology, created accounts cannot be deleted, but they can be removed from the wallet on your device. If the wallet is created or imported using a seed phrase, the accounts under it are derived accounts. For example, Wallet A includes Account 01 to Account 10. If you want to remove Wallet A – Account 05, you must remove the entire Wallet A from the device, then re-import it using the seed phrase.

Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.

If the buyer is contactableOn the app: Go to P2P trading > Orders > Select the completed order in question > ChatIf the buyer is uncontactableOn the app: Go to P2P trading > Orders > Select the completed order in question > Dispute For more details on disputes, kindly refer to How to dispute when encountering issues during P2P trading? Note: When receiving payment, always check your...

This design ensures user sovereignty over assets, but it also means that password recovery services are not available.Q: If I lose my seed phrase but still remember my wallet password, can I recover my assets? No. The seed phrase or private key is the only credential that can be used to recover a wallet. If you lose your seed phrase and do not have a backup, your assets cannot be recovered, even if you still remember your wallet password.

If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?

You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.

Where can I find the minimum deposit amount required for non-BTC?

What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.

This won't affect your future transactions.I'm unable to contact the seller If you can't reach the seller, try one of the following options: Contact the seller: Send a message through the in-app chat Cancel the order: Cancel the order and place a replacement order Submit a dispute: Refer to How do I raise a dispute when using P2P trading?