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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026135How do I buy and sell crypto with a third party?
Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days. It only takes a few minutes to sell and receive via a digital wallet.What are fiat gateways?Published on Sep 5, 2023Updated on Apr 6, 2026674How do I buy crypto with a third-party channel in Taiwan?
Select your preferred third-party channel in the Payment method to purchase crypto and select Next If you select the crypto that is not supported by your preferred third-party channel, our platform will auto-purchase the USDT from your selected third-party channel first. Then, our platform will convert the USDT to your desired crypto.Published on Oct 25, 2024Updated on Jan 29, 20269How do I transfer crypto from OKX wallet to a third-party platform?
When you transfer cryptos to third-party platforms or wallets from OKX wallet, you need to ensure the sending and receiving networks are the same, and the crypto name is the same to avoid any losses.1. Copy the receiving/deposit address from third-party platform or wallet Open third-party platform or wallet. Select Receive, and copy the receiving address.2. Send Crypto from your OKX wallet Open your OKX Wallet, select Send, and select the Crypto and network that you want to transfer.Published on Dec 11, 2024Updated on Jan 30, 202634How do I manage my wallet? (web)
To use watch-only wallet, you can: Select Portfolio, then under PnL Analysis select Watch-only Wallet > Add New Wallet, and enter the wallet address to add it. Compared with the blockchain browser, the advantage of watch-only wallet is: Multiple networks are aggregated in the same wallet without switching browsers of different networks. The watch-only wallet can not only display the assets on 80+ networks that OKX supported but also the asset allocation on different networks.Published on Aug 22, 2023Updated on Apr 11, 2026891How do I manage my wallet? (app)
You can insert your wallet address/ENS domain name to add your watch-only wallet into your OKX wallet. Select wallet to add a watch-only wallet Compared with the blockchain browser, the advantage of watch-only wallet is: Multiple watch-only wallets can be added at the same time for easy tracking Multiple networks are aggregated in the same wallet without switching browsers of different networks.Published on Aug 22, 2023Updated on Apr 10, 20261,993OKX x McLaren NFT Sweepstakes Terms & Conditions
fault or delay of the third-party; (ix) losses you or other third parties suffer that arise from changes in laws, regulations, and/or government orders; and/or (x) losses you or other third parties suffer that arise from force majeure events caused by unforeseeable, unavoidable, and/or unsolvable objective circumstances.Published on Apr 25, 2024Updated on Sep 8, 2025607Common scam tactics
This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams. Scammers provided a step-by-step guide to the victim to complete the tasks Fraudulent customer service advises the victim to complete another round of tasks in order to withdraw the earned comissions3.Published on Sep 28, 2023Updated on Feb 6, 20262,635How do I submit my proof of address (POA)?
Unacceptable document types The following documents are not accepted as Proof of Address: Bank account opening certificates Digital driver’s licenses Online third-party payment receipts or screenshots Online shopping records Food delivery orders Mobile phone bill payment records, and similar documents Note: If you obtain a bank or credit card statement, please submit the original PDF file or a photo of the physical statement. Screenshots will not be accepted.Published on Sep 5, 2023Updated on Feb 12, 2026853X Layer upgrade and OKT/OKB asset handling FAQ
OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks. Please refer to the X Layer ecosystem risk disclosure and participate cautiously. OKX is not responsible for losses arising from third-party products or services on X Layer.Has OKT been delisted? Why can't I trade it?Published on Aug 13, 2025Updated on Jan 29, 202627How do I manage my assets in my OKX wallet? (web)
., wallets where users owned the seed phrase or private keys) but also supports adding watch-only wallets. The former allows users to manage assets conveniently, and the latter helps users track how money moves on-chain to help spot potential opportunities. Connect your OKX wallet to the web to view the summary of your tokenInstall OKX Wallet Web Extension You can download the extension from Google Chrome Webstore.Published on Aug 22, 2023Updated on Mar 3, 2026422How do I sell crypto on OKX P2P trading?
You can watch the video tutorial from your OKX App > P2P trading > Profile > P2P guide.Where can I check my P2P sell orders? With the sell order placed, you must wait for the buyer to make a payment to your bank or wallet account. When they've completed their payment, you'll be able to check them in Buy Crypto > P2P Trading > Orders. Select Orders to view all your ordersWhat should I do after I confirm the buyer's payment in P2P Trading?Published on Aug 22, 2023Updated on Apr 11, 20267,514Overview of the Exchange and Web3 Wallet
Your digital assets are stored on the blockchain rather than held by a third party. As a non-custodial wallet, you are responsible for managing your private keys or seed phrase. If your private key or seed phrase is lost, exposed, or accessed by unauthorized parties, the digital assets in the wallet cannot be recovered. Web3 wallets are generally categorized as hot wallets or cold wallets.Published on Sep 13, 2024Updated on Apr 6, 202632How do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on Jul 3, 2025Updated on Jul 10, 202535How do I create a DEX trading wallet?
If your wallet address is flagged as a “black address,” you can only escape or deactivate the wallet—you won’t be able to continue trading. Before making changes, we recommend backing up the private key or seed phrase of your target Externally Owned Account (EOA).Published on Jan 29, 2026Updated on Jan 29, 20261