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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026135Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on May 13, 2024Updated on Apr 3, 2026342How do I buy and sell crypto with a third party?
Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days. It only takes a few minutes to sell and receive via a digital wallet.What are fiat gateways?Published on Sep 5, 2023Updated on Apr 6, 2026674How do I buy crypto with a third-party channel in Taiwan?
Select your preferred third-party channel in the Payment method to purchase crypto and select Next If you select the crypto that is not supported by your preferred third-party channel, our platform will auto-purchase the USDT from your selected third-party channel first. Then, our platform will convert the USDT to your desired crypto.Published on Oct 25, 2024Updated on Jan 29, 20269How do I transfer crypto from OKX wallet to a third-party platform?
When you transfer cryptos to third-party platforms or wallets from OKX wallet, you need to ensure the sending and receiving networks are the same, and the crypto name is the same to avoid any losses.1. Copy the receiving/deposit address from third-party platform or wallet Open third-party platform or wallet. Select Receive, and copy the receiving address.2. Send Crypto from your OKX wallet Open your OKX Wallet, select Send, and select the Crypto and network that you want to transfer.Published on Dec 11, 2024Updated on Jan 30, 202634Tokenized stocks FAQ
Tokenized stocks are issued by third-party providers. In this case, the third party provider will be Ondo. Depending on the third party provider, tokenized stock may vary in: Token structure Trading mechanics Fees Handling of corporate actions Always review the provider’s official documentation before trading. For more details on Ondo, you can refer to Ondo's official documentation here.2. What are the minimum trade sizes and fees?Published on Feb 2, 2026Updated on Mar 16, 20267How do I sell crypto?
The amount you've entered is lower than the selling limits of certain payment methods b. To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the identity verification documents you've provided during onboarding to OKX.2. Why am I encountering a Sell unavailable message? This means that our Sell services aren't currently available in your region.Published on Aug 10, 2023Updated on Apr 4, 20262,230How do I trade smart with the right leverage?
Note: recommend setting the leverage for all futures to 20x or lower. Access the trading page via the Trade entry and revise your leverage accordingly at the Isolated optionWhat are the benefits of setting a low copy trading leverage? Control risks: a low leverage can reduce potential losses and protect your assets from market fluctuations. Decrease chance of liquidation: a lower leverage reduces the risk of liquidation, which can help stop you from losing all your margin.Published on Aug 8, 2023Updated on Feb 9, 20261,031Why do I have to trade on OKX Liquid Marketplace?
Capital efficiency: Traders can leverage lower margin requirements using our smart portfolio margin tools to offset their positions in opposite directions and across different products. Lower executed fees compared to executing two individual outright trades. Customizable strategies: Carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads.Published on Mar 13, 2024Updated on Oct 30, 202516How do I automate grid trading strategies on spot grid crypto trading bot?
Within the spot grid settings, the user sets the lower limit at 15,000 and upper limit at 25,000, placing the bot trade entry within the middle of the lower and upper limit. The bot will split up the trades equally across the Buy and Sells position, where Buy = USDT and Sells = BTC. When BTC moves downwards, the bot buys at every grid that allows a 4-6% profit (+-).Published on Feb 29, 2024Updated on Jan 30, 20261,775Delta neutral strategy account mode
ADL ranking optimization Hedged positions (such as spot, perpetual, and expiry futures of the same cryptocurrency) are processed later in the ADL ranking, which lowers the probability of being subject to auto-deleveraging. Please note that in extreme market conditions, even lower-ranked positions may still be subject to ADL. Unhedged positions follow standard ADL rules.3.Published on Nov 4, 2025Updated on Jan 30, 20263What should I do if I encounter problems sending assets from my OKX Wallet?
You may also use third-party tools to check real-time gas fees. For example, to view Bitcoin gas fees, visit https://mempool.space . Note: The above link is a third-party link. Please assess the risks independently.Successfully sent but not receivedReason 1: Receiving platform (Non-OKX) does not support the cryptocurrency / Display delay or error Some platforms may not support certain cryptocurrencies, or asset display may be delayed or abnormal, causing the transferred assets not to appear.Published on Aug 11, 2025Updated on Feb 4, 202618What's a limit order?
It will be based on the real-time market price and may be higher or lower than 53,000 USDC.Published on Aug 22, 2023Updated on Apr 3, 2026175How do I deposit Bitcoin (BTC) with OKX’s lightning network?
Unlike on-chain BTC transactions, which are slow and expensive, transactions with Lightning Network can be approved in seconds and have lower fees on average.How can I make a deposit via Lightning Network?Published on Aug 22, 2023Updated on Nov 26, 20252,615How do I manually set up futures grid trading bot?
Next, enter the grid’s upper and lower price bound, and the total number of grids Then, select Arithmetic or Geometric to determine exactly how the grid lines are spaced Several details need to be configured to set up the futures trading bot Arithmetic mode will space grid lines at equal price intervals. For example, if you’re trading BTC with an upper price of 35,000 USDT and a lower price of 25,000 USDT, and 10 grids, each grid line will be 1,000 USDT apart.Published on Jun 6, 2024Updated on Mar 31, 2026100