FAQ

Individual verification

Why did my identity verification fail?
Published on Apr 6, 2026Updated on Apr 6, 2026
How long does it take to complete my identity verification?
Published on Apr 6, 2026Updated on Apr 6, 2026
What's KYC: What to expect and why it matters?
Published on Apr 6, 2026Updated on Apr 6, 2026
How do I change my verified name?
Published on Mar 18, 2026Updated on Apr 6, 20262
How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on Dec 26, 20251,615
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202535
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Nov 17, 2025169
What documents are accepted as proof of source of funds and wealth in the United Arab Emirates (UAE)?
Published on Jun 17, 2025Updated on Apr 6, 20262
Understanding the risks of using digital payment token services
Published on Jun 17, 2025Updated on Nov 17, 20252
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Mar 16, 2026540
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025144
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Feb 9, 202653
What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on Apr 6, 2026431
How do I verify my identity with Singpass?
Published on Sep 13, 2024Updated on Feb 9, 20265
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Jan 2, 202641

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